At a Glance
- Tasks: Support daily operations, assist visitors, and ensure excellent customer service across university campuses.
- Company: Join the University of Nottingham, a leading institution with a rich history and global presence.
- Benefits: Enjoy 27 days holiday, employee support services, and access to fitness facilities.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Be the friendly face of the university and make a positive impact on campus life.
- Qualifications: Experience in customer service and some supervisory skills are essential.
The predicted salary is between 25353 - 26379 £ per year.
Salary £25,353 to £26,379 per annum based on a 36.25‑hour contract / pro rata if applicable. Posts are initially offered at the minimum salary point £13.45 per hour, with progression to the higher salary point, £13.99 per hour through annual incremental pay rise.
About the Role & Team
This role will support the day‑to‑day running of any of our University Sites/buildings, including portering and setting up classrooms and meeting rooms across our campuses to meet customer requirements. You will be the first point of contact for visitors, providing information and assistance where required and will be responsible for locking and unlocking buildings and testing fire alarms. Please note this is a supportive post based at the City Hospital, but with the expectation to support at other campuses on request. Other duties include the collection and delivery of internal mail, identifying and reporting maintenance issues, inspecting fixtures and fittings, and ensuring that excellent customer service is provided at all times.
About You
It is essential for this role that candidates have experience of working in a similar customer‑facing environment and have some supervisory experience. Ideally, you will also have experience of setting up meeting rooms, knowledge of testing fire and security alarm systems and have cleaning experience gained within a similar environment. Hours of work are 10 per week, worked mainly Monday and Tuesday between 11.30am and 5pm which includes a ½ hour break. Flexibility will be required. This post will be offered on a permanent contract for 52 weeks of the year. Arrangements for job share would be considered.
What we offer
- Excellent holiday allowance of 27 days (pro rota), plus additional university closure days and bank holidays.
- Employee Assistance Programme/Counselling Service – 24/7 support.
- Uniform provided plus the tools you need to do a great job.
- We are committed to staff development/provision of training, continued support, and career progression opportunities.
- Our reward scheme grants bonuses of numerous values for excellent work.
- Access to all range of benefits and rewards, including fitness and health facilities, staff discounts, travel schemes and many more.
Successful candidates will be expected to attend induction training courses which will run each month, Monday to Friday on University Park Campus. Further details will be given at interview. The interviews for these posts are informal and will take no longer than 30 minutes.
Equal Opportunities and Diversity
We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. We are a Disability Confident Employer (Level 2). Increasing the diversity of our community is extremely important to us and we are committed to the aims of Disability Confident Scheme. We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in the UK.
Campus Building Attendant - Part Time (Customer Service) in Nottingham employer: University Of Nottingham
The University of Nottingham is an exceptional employer, offering a supportive work environment that prioritises employee development and well-being. With a commitment to diversity and inclusion, excellent holiday allowances, and a range of benefits including fitness facilities and staff discounts, this part-time role as a Campus Building Attendant provides meaningful opportunities for career progression while contributing to the vibrant university community.
StudySmarter Expert Advice🤫
We think this is how you could land Campus Building Attendant - Part Time (Customer Service) in Nottingham
✨Tip Number 1
Get to know the University of Nottingham! Research their values, mission, and what makes them tick. This will help you connect during your interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Dress the part! Even though the interviews are informal, looking smart can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Apply through our website! It's the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the benefits we offer at the University of Nottingham.
We think you need these skills to ace Campus Building Attendant - Part Time (Customer Service) in Nottingham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer-facing roles. We want to see how you've provided excellent service in the past, so share specific examples that demonstrate your skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to this role. Mention relevant experiences that align with the duties of a Campus Building Attendant.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need there!
How to prepare for a job interview at University Of Nottingham
✨Know Your Customer Service Basics
Since this role is all about customer service, brush up on your customer-facing experiences. Think of specific examples where you provided excellent service or resolved issues. This will show that you understand the importance of being the first point of contact for visitors.
✨Familiarise Yourself with the Role
Take some time to read through the job description and understand the key responsibilities. Be ready to discuss how your previous experience aligns with tasks like setting up meeting rooms or handling maintenance issues. Showing that you know what the job entails will impress the interviewers.
✨Demonstrate Flexibility
This position requires flexibility in working hours and locations. Be prepared to talk about your availability and willingness to adapt to different campus needs. Sharing past experiences where you successfully managed changing schedules can highlight your adaptability.
✨Show Enthusiasm for the University
Express genuine interest in the University of Nottingham and its commitment to providing an outstanding student experience. Research the university's values and mention how they resonate with you. This will help you connect with the interviewers and show that you're a good cultural fit.
