Job Details
Salary
£29,740 to £36,446 per annum, depending on skills and experience.
Area
Application Support
Location
Jubilee Campus
Closing Date
Sunday 05 July 2026
Interview Date
To be confirmed
Reference
DTS1195026X1
Responsibilities
As an Application Support Technician, you will work within an established function, dedicated to ensuring that the portfolio of global services which underpin and provide data for the university’s business processes operate and are maintained to the high standards expected by the University of Nottingham. The role will be required to work with users from multiple functions to support critical business activities, both day to day, such as setting up user access, assisting with configuration of corporate applications, managing incident/problem requests, and those which occur annually, such as financial year end. You will also be expected to deliver small scale developments in response to service requests as well as contributing to project work that involves data archiving and the decommissioning of systems.
Qualifications
Your background will include proven experience of providing second line support in an IT environment with a broad understanding of a range of operating, systems, web applications and database technologies. You will possess an analytical mindset, be able to translate messages clearly to non-technical audiences and have the ability to work with others to solve complex problems. You will also have a strong customer service ethos and excellent interpersonal skills. As the successful candidate, you will be educated to HNC level/equivalent with a proven track record of relevant work experience. You will ideally possess an ITIL qualification and have experience of working in an IT environment.
Working Hours
Your working hours will be (36.25 hours per week). If you are interested in part-time work (minimum 29 hours per week), we encourage you to apply. Please specify your preferred hours in your application. We may also consider job share arrangements.
Contact
Please contact Anthony Hill or Paul Holmes if you have further questions about this role. Please note that applications sent directly to this email address will not be accepted.
Equality, Diversity and Inclusion
Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Visit our Equality, Diversity and Inclusion website. We are proud to be a Disability Confident Employer (Level 2) and the first university to have achieved Athena Swan Gold Award.
Benefits
Discover our benefits, visit Your Benefits website.
