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- Tasks: Join our Frontline Services team to support students and deliver top-notch customer service.
- Company: University of Nottingham, a supportive and inclusive community.
- Benefits: Generous employment packages, well-being support, and career development opportunities.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Team player with a customer-focused mindset and problem-solving skills.
- Other info: Permanent, full-time roles with flexible hours considered; vibrant campus life awaits!
The predicted salary is between 25073 - 28108 £ per year.
Area Registry & Academic Affairs Location University Park
Salary £25,073 to £28,108 per annum pro-rata depending on skills and experience. Salary progression beyond this scale is subject to performance.
Closing Date Tuesday 17 March 2026
Interview Date To be confirmed
Reference REG287426X1
If you are looking for the first or next step in your career, this is an exciting opportunity to join Registry and Academic Affairs, and we look forward to hearing from you. Further information surrounding the work we do; our teams and our mission is available online.
What will you be doing?
As part of our Frontline Services team, you will work in a dedicated, customer-facing team, based across one of our four Student Service Centres. The focus of your role will be delivering a high-quality service to support students throughout their time at the university. You will provide support to students on live chat, on our enquiry management system, or in person, depending on what the student needs.
As a member of our Customer Service team, you will be motivated to deliver high standards of service.
We are looking for someone who:
- Enjoys working as part of a team
- Has a customer focussed approach
- Likes solving problems and finding solutions
- Is confident finding information from a variety of sources, such as the university’s website
- Will quickly become an expert on key services, seeking out and sharing best practice
- Can communicate confidently
- Is proactive and can think on their feet
You will be required to work on campus every day to support the in-person student experience; this role does not allow for hybrid working.
Why work with us?
At the University of Nottingham, we are committed to providing generous employment packages whilst supporting the well-being of our staff to help them reach their full potential. For further information and detail on benefits, please click here.
There are 2 positions available. Work patterns fall between 09:00 to 17:00 Monday to Friday. Our vacancies are permanent, full-time posts (36.25 hours); however, applications from candidates wishing to work less than full time (to a minimum of 29 hours per week) will be considered. Job share applications may also be considered. Please specify in your application if you wish to work less than full time and the number of preferred hours.
Informal enquiries may be addressed to kim.whitehouse@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.
Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Visit our Equality, Diversity and Inclusion website.
We are proud to be a Disability Confident Employer (Level 2) employer. Increasing the diversity of our community is extremely important to us and we are committed to the aims of Disability Confident Scheme. We are the first university to have achieved Athena Swan Gold Award.
To help you succeed, we published Candidate Guidance to provide support on the application and interview process. Discover our benefits, visit Your Benefits website.
We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. Visit the Moving to Nottingham page for details.
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in UK.
Administrator (Multiple Positions) in Nottingham employer: University Of Nottingham
Contact Detail:
University Of Nottingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator (Multiple Positions) in Nottingham
✨Tip Number 1
Get to know the university's mission and values. When you walk into that interview, show us how your personal goals align with what we stand for. It’s all about making that connection!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to solve a problem for a student. We want to see how you handle tricky situations, so role-play with a friend or family member.
✨Tip Number 3
Be proactive during the interview. Ask questions about the team and the challenges they face. This shows us you’re genuinely interested in the role and ready to jump in and help out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our community.
We think you need these skills to ace Administrator (Multiple Positions) in Nottingham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help others, so share specific examples that showcase your problem-solving skills and proactive approach.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to the role. Mention how your skills align with our mission and the specific requirements of the Administrator position.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your key achievements stand out!
Apply Through Our Website: Remember to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process there!
How to prepare for a job interview at University Of Nottingham
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Administrator role and its responsibilities. Familiarise yourself with the university's services and how they support students. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering high-quality service, prepare examples from your past experiences where you've excelled in customer service. Think of specific situations where you solved problems or went above and beyond for a customer, as this will demonstrate your proactive approach.
✨Practice Your Communication Skills
As a member of the Customer Service team, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering common interview questions.
✨Be Ready to Think on Your Feet
In this role, you'll need to be adaptable and quick-thinking. Prepare for situational questions that assess how you would handle unexpected challenges. Think about how you can demonstrate your problem-solving skills and ability to find information quickly, especially from the university’s resources.