At a Glance
- Tasks: Join our team as a Cleaner, ensuring our campus spaces are spotless and welcoming.
- Company: The University of Nottingham is a prestigious institution with a vibrant community and global campuses.
- Benefits: Enjoy a permanent contract, generous holiday allowance, and 24/7 support services.
- Other info: Flexible hours available, with additional pay for weekend shifts and opportunities for career progression.
- Why this job: Be part of a supportive team, gain valuable skills, and contribute to a positive campus environment.
- Qualifications: No prior experience needed; full training provided for enthusiastic and reliable candidates.
The predicted salary is between 20000 - 28000 £ per year.
The University of Nottingham has been providing an outstanding student experience for over 140 years and is a leading university of worldwide significance with established campuses in the UK, China, and Malaysia. Our award-winning Nottingham campus is only 15 minutes by bus or tram to our vibrant city centre.
Your role as a Cleaner:
We are looking for enthusiastic, reliable, and hardworking people, who have a keen eye for detail and take pride in their work and who enjoy cleaning in a variety of areas to join our team of cleaners at the University Park Campus.
Main duties include:
- Cleaning a wide range of areas/spaces;
- Providing general and specialised cleaning within our buildings (offices, classrooms, carpeted areas, refuse disposal, toilets, bathrooms, changing and staff areas/rooms, corridors, stairwells etc);
- Providing excellent customer service at all times, working either independently or as part of a team.
This position entails providing both planned and reactive cleaning service across the building and supporting the local cleaning team covering holidays, sickness, deep cleaning, and any urgent requests/inquiries assigned by the Line Manager.
Previous cleaning experience within a similar environment and the ability to work independently and as part of a team are desirable but not essential as full training will be given. Further details regarding the duties for the role can be found on the attached job role profile.
Positions Available:
These are permanent positions, required to be worked throughout the year 52 weeks, to include out of term/student vacation periods and are eligible for a 20% uplift allowance pay for any hours worked at the weekend. Please specify on your application which post you are interested in applying (e.g. Midweek Post 2) and see relevant information for each position below:
- Midweek Post- 1: Hours of work 15 hours per week (5 shifts/days per week/3 hours each day, mainly Monday to Friday) working between the hours 2.00pm and 5.00pm. Flexibility will be required.
- Weekend Post- 2: Hours of work 6 hours per week 2 shifts/days per week, mainly Saturday and Sunday between the hours 6.15am – 9.15am. Flexibility will be required.
- Weekend Post- 3: Hours of work 8 hours per week 2 shifts/days per week, mainly Saturday and Sunday between the hours 6.00am – 10.15am. Flexibility will be required.
What’s in it for you:
- Permanent contract working either during term time or 52 weeks of the year.
- An excellent holiday allowance: For staff on 52 weeks contracts: 27 days (pro-rata), plus additional university closure days and bank holidays.
- Ongoing support to develop your skills and gain industry recognised qualifications.
- Personal and Career Development support, and opportunities for career progression.
- Employee Assistance Programme and Counselling Service- 24/7 support.
- Supplier discounts, travel, and reward schemes.
- Staff Networks, and wellbeing activities and state of the art sports facilities.
- Uniform provided plus the tools you need to do a great job.
- Free on-site parking between 4.30pm and 9.30am.
The successful candidates for these positions will be expected to attend statutory training courses and any refresher training required by the department. There are planned training courses throughout the year and different options to attend either during a typical week, Monday to Friday or on set weekend dates within the year. Further details will be given at the interview. The interviews for these posts are informal and will take no longer than 20 minutes.
All of our vacancies are available to view at: Informal enquiries may be addressed to Loizos Kalopsidiotis at Loizos.Kalopsidiotis@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.
Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Learn more about the university's commitment to Equality, Diversity and Inclusion.
We want you to succeed in our recruitment process and have published Candidate Guidance for you to access information and support on application and interview process.
We offer a range of benefits, visit Your Benefits website to learn what we can offer you.
We welcome applications from the UK, Europe and from across the globe and we want to make your transition to living in the UK as smooth as possible. Visit the Moving to Nottingham page to find out more.
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in the UK.
Cleaner - (UP East and West - multiple posts) in Nottingham employer: University Of Nottingham
The University of Nottingham is an exceptional employer, offering a supportive and inclusive work environment that values diversity and personal growth. With permanent contracts, generous holiday allowances, and ongoing training opportunities, employees can develop their skills while enjoying a rewarding career in a vibrant campus setting just minutes from the city centre. The university also provides excellent benefits, including employee assistance programmes, discounts, and state-of-the-art sports facilities, making it an attractive place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Cleaner - (UP East and West - multiple posts) in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University Of Nottingham. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University Of Nottingham before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Cleaner - (UP East and West - multiple posts) in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University Of Nottingham:Your cover letter is your chance to shine! Tell us why you want to work at University Of Nottingham specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University Of Nottingham!
How to prepare for a job interview at University Of Nottingham
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
