ABOUT THE ROLE
As a Technology Support Technician, you will play an important role in helping colleagues and customers get the most from the technology they use across Northumbria University.
Working as part of our Technology Support Services team, you will provide first and second-line technical support, helping to resolve a wide range of technology queries and issues. You will work across different support channels and will have opportunities to use your technical knowledge, problem-solving skills and initiative to provide an effective and customer-focused service.
This is a varied role where you will work with a broad range of technology, including desktop hardware, software, operating systems, audio-visual equipment and network connectivity. You will also have the opportunity to develop your technical knowledge as technology and the University's needs evolve.
You will work closely with colleagues across Technology Support Services and the wider University, contributing to a collaborative team environment and sharing knowledge and good practice.
Further information is available in the job description.
ABOUT THE TEAM
You will join Technology Support Services within Digital Technology and Transformation Services, working alongside colleagues who provide technology support across Northumbria University.
We are a customer-focused team where collaboration, knowledge sharing and a willingness to help each other are important. You will work with colleagues across the University and have the opportunity to build your knowledge of a wide range of technologies and understand how they support the University's work.
ABOUT YOU
To be successful in this role, you will be someone who enjoys helping others and solving technology problems. You will be comfortable working with a range of customers and colleagues and able to explain technical issues clearly, patiently and in a way that is easy to understand.
You will be curious about technology and keen to continue learning as systems and services develop. You will enjoy working as part of a supportive team, while also being confident in taking ownership of your own work and adapting to changing priorities.
We are looking for someone with previous experience of working in a Service Desk, IT support or customer-facing technical support environment, who can provide effective, professional and customer-focused support to users.
Further information is available in the person specification.
If you would like an informal discussion about the role, please contactColin Scott Roll (Technology Support Engineer) atc.roll@northumbria.ac.uk.
To apply for this vacancy please click 'Apply Now'. Your application should include a covering letter and a CV.
ABOUT US
Join Northumbria University, a research-intensive institution unlocking potential and changing lives locally and globally. Named Times Higher Education's University of the Year in 2022 and Modern University of the Year in 2025, we rank top 25 in the UK for research power. Discover more about us.
With over 37,000 students from over 140 countries, we offer world-leading research, award-winning partnerships, and an outstanding student experience. We empower our exceptional staff, promoting a positive work-life balance and offering great benefits, including excellent pension schemes, flexible working, generous holiday entitlement and more.
Our Northumbria Values, co-created by our team, define who we are: Academic Excellence, Innovation, Inclusivity, Collaboration, and Ambition. Our Behaviours shape our work culture: We listen and learn, support one another, respect everyone, trust each other, and are bold.
Based in Newcastle upon Tyne and London, we are an on-campus organisation and offer flexible hours and location where the role allows. We pride ourselves on diversity and inclusivity, holding a Silver Athena Swan in recognition of our commitment to advancing gender equality, a bronze Race Equality Charter Award and we are a Disability Confident Leader. We also hold the HR Excellence in Research award for implementing the concordat supporting the career Development of Researchers and are members of the Euraxess initiative to deliver information and support to professional researchers. The University has implemented a range of flexible working arrangements, and we are happy to explore candidate requirements as part of the recruitment process.
Apply now and join a community committed to transforming society and the economy. Explore "Our Exceptional People, Our Values and Behaviours" page to learn more about our commitments and see our for further details.
Technology Support Technician employer: University of Northumbria
Northumbria University is an exceptional employer, offering a dynamic work environment that prioritises safety and security while fostering a culture of inclusivity and collaboration. With a commitment to employee growth, we provide extensive benefits such as flexible working hours, generous holiday entitlement, and excellent pension schemes, all within the vibrant city of Newcastle upon Tyne. Join us in making a meaningful impact on the student experience and be part of a community that values academic excellence and innovation.
