At a Glance
- Tasks: Deliver exceptional customer service to students, staff, and visitors in various formats.
- Company: Join the University of Northampton, a progressive and inclusive institution.
- Benefits: Full-time roles with opportunities for career growth and a supportive work environment.
- Other info: Flexible working hours with a focus on inclusivity and personal development.
- Why this job: Make a real difference in the university community while developing your skills.
- Qualifications: Experience in customer service and confidence with IT systems is essential.
The predicted salary is between 28800 - 43200 £ per year.
3 Posts Available
Full time - Fixed term until 31/07/2026
Full time - Permanent
Full time - Fixed term to cover Maternity Leave
Interview Date: 10 and 11 December 2025
You will be delivering Customer Service to students, staff and visitors, answering their enquiries, both in-person, on the phone and through virtual services. You will need to be IT confident, with the adaptability to learn new systems. You will be working in a team Monday to Friday, with occasional evening and weekend work.
About You
You will have experience in delivering customer service, preferably in an education setting. You will be confident with IT and have the skills to learn and become proficient in new systems. You will be able to learn an enquiry management platform, as well as Microsoft Office 365 products. You will be able to manage a busy workload and competing priorities. You will have excellent communications skills and be able to remain polite and professional under pressure. You will be a flexible person, able to adapt to change and have an enthusiastic and committed personality. You will be able to adapt quickly to new technology, and face new challenges with confidence. You will display integrity and professionalism in your work, and support the University’s commitment to inclusivity, trust, sustainability and aspiration.
Qualifications
Essential; Educated to GCSE level or equivalent
The Department Library, Learning and Student Services is a large and complex portfolio across learning teaching and student experience. We will deliver on the following key areas: student support, support for staff within and without the Directorate, IT systems for library, learning and teaching and student services, community engagement and social impact, support for Partners, the delivery of teaching and learning for academic, information and digital skills, academic practice development, sustainability and the development, management and exploitation of library and archive collections.
About Us
At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.
Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.
Our Values
- Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
- Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
- Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
- Trust: We build relationships based on respect, transparency, and shared goals.
Right to Work
All candidates will be required to provide proof of their eligibility to work in the UK during the interview process. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria, we regret that we are unable to offer sponsorship at this time.
Equality
We welcome applications from individuals from underrepresented groups. The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.
Together @ UON
Our Commitment to Equality and Inclusion Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.
Commitments Include:
- Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.
- Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.
- Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.
UON’s Major Commitments
- Disability Confident Standalone Pledge
- IHRA Working Definition
For more details, visit: Equality and Diversity at UON
Customer Services Assistant in Northampton employer: University of Northampton
The University of Northampton is an exceptional employer, dedicated to fostering a progressive and inclusive work environment where staff are valued as the greatest asset. With a strong commitment to personal and professional growth, employees benefit from a supportive culture that promotes diversity, wellbeing, and career progression, all while contributing to meaningful impact in the education sector. Located in a vibrant community, the university offers unique opportunities for collaboration and engagement, making it an ideal place for those seeking a rewarding career in customer service within an educational setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University of Northampton. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University of Northampton before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Assistant in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University of Northampton:Your cover letter is your chance to shine! Tell us why you want to work at University of Northampton specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University of Northampton!
How to prepare for a job interview at University of Northampton
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
