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- Tasks: Deliver exceptional customer service to students, staff, and visitors in various formats.
- Company: Join the University of Northampton, a progressive and inclusive institution.
- Benefits: Full-time roles with opportunities for career growth and a supportive work environment.
- Why this job: Make a real difference in the university community while developing your skills.
- Qualifications: Experience in customer service and confidence with IT systems is essential.
- Other info: Flexible working hours with a focus on inclusivity and personal development.
The predicted salary is between 28800 - 43200 £ per year.
3 Posts Available
Full time - Fixed term until 31/07/2026
Full time - Permanent
Full time - Fixed term to cover Maternity Leave
Interview Date: 10 and 11 December 2025
You will be delivering Customer Service to students, staff and visitors, answering their enquiries, both in-person, on the phone and through virtual services. You will need to be IT confident, with the adaptability to learn new systems. You will be working in a team Monday to Friday, with occasional evening and weekend work.
About You
You will have experience in delivering customer service, preferably in an education setting. You will be confident with IT and have the skills to learn and become proficient in new systems. You will be able to learn an enquiry management platform, as well as Microsoft Office 365 products. You will be able to manage a busy workload and competing priorities. You will have excellent communications skills and be able to remain polite and professional under pressure. You will be a flexible person, able to adapt to change and have an enthusiastic and committed personality. You will be able to adapt quickly to new technology, and face new challenges with confidence. You will display integrity and professionalism in your work, and support the University’s commitment to inclusivity, trust, sustainability and aspiration.
Qualifications
Essential; Educated to GCSE level or equivalent
The Department Library, Learning and Student Services is a large and complex portfolio across learning teaching and student experience. We will deliver on the following key areas: student support, support for staff within and without the Directorate, IT systems for library, learning and teaching and student services, community engagement and social impact, support for Partners, the delivery of teaching and learning for academic, information and digital skills, academic practice development, sustainability and the development, management and exploitation of library and archive collections.
About Us
At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.
Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.
Our Values
- Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
- Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
- Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
- Trust: We build relationships based on respect, transparency, and shared goals.
Right to Work
All candidates will be required to provide proof of their eligibility to work in the UK during the interview process. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria, we regret that we are unable to offer sponsorship at this time.
Equality
We welcome applications from individuals from underrepresented groups. The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.
Together @ UON
Our Commitment to Equality and Inclusion Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.
Commitments Include:
- Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.
- Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.
- Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.
UON’s Major Commitments
- Disability Confident Standalone Pledge
- IHRA Working Definition
For more details, visit: Equality and Diversity at UON
Customer Services Assistant in Northampton employer: University of Northampton
Contact Detail:
University of Northampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant in Northampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the University of Northampton. Understand their values and mission, especially around inclusivity and sustainability. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult enquiries or manage competing priorities. Role-playing with a friend can really help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your IT skills! Since you'll need to be IT confident, brush up on Microsoft Office 365 and any enquiry management platforms you can find. If you can demonstrate your tech-savviness during the interview, it’ll definitely give you an edge.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Services Assistant in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Services Assistant role. Highlight your relevant experience in customer service, especially in an education setting, and show how you align with our values of inclusivity and aspiration.
Show Off Your IT Skills: Since being IT confident is key for this role, don’t forget to mention any experience you have with enquiry management platforms or Microsoft Office 365. We want to see that you can adapt to new systems quickly!
Communicate Clearly: Your communication skills are crucial, so make sure your application is clear and professional. Use a friendly tone, but keep it polished. Remember, we’re looking for someone who can remain polite and professional under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our commitment to inclusivity!
How to prepare for a job interview at University of Northampton
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in an educational context. Be ready to share specific examples of how you've handled enquiries or resolved issues in the past. This will show that you understand the importance of providing excellent service to students and staff.
✨Show Off Your IT Skills
Since the role requires IT confidence, make sure you’re familiar with Microsoft Office 365 and any enquiry management platforms. If you’ve used similar systems before, mention them during the interview. Demonstrating your ability to learn new technologies quickly will impress the interviewers.
✨Demonstrate Flexibility and Adaptability
The job involves occasional evening and weekend work, so be prepared to discuss your availability and willingness to adapt to changing schedules. Share examples of how you've successfully managed competing priorities in previous roles to highlight your flexibility.
✨Emphasise Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and professionally. You might even want to prepare a few scenarios where you effectively communicated under pressure, as this will showcase your ability to remain calm and polite in challenging situations.