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- Tasks: Manage applications and provide top-notch support to prospective students.
- Company: Join the University of Northampton's dynamic admissions team.
- Benefits: Earn a competitive salary with flexible working options and professional growth.
- Why this job: Make a real impact on students' journeys while developing your skills.
- Qualifications: Five GCSEs including English; customer service experience is a plus.
- Other info: Enjoy a vibrant, inclusive workplace committed to diversity and personal development.
The predicted salary is between 25949 - 25949 £ per year.
Fixed term until 13 August 2026 or upon the return of the post holder, whichever is sooner.
As an Admissions Administrator, you’ll be a key part of the University’s centralised admissions team, delivering a high-quality, applicant-focused service. You’ll manage applications across a designated portfolio of courses, ensuring they are processed efficiently, accurately, and in line with university policies and procedures. You’ll develop specialist knowledge of your course areas and become a trusted point of contact for both applicants and colleagues, offering clear and timely advice on admissions processes.
Your post will also involve maintaining accurate records, responding to enquiries across multiple platforms, and supporting key university events such as Open Days, Confirmation, Clearing and Enrolment. This is a rewarding post that offers variety and the opportunity to make a real impact on the applicant-student journey. This post requires excellent attention to detail, communication skills and a commitment to outstanding customer service.
We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work within increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.
Please note: this post involves occasional evening and weekend work during peak periods, particularly in August and September, when annual leave restrictions may apply. We are an accredited Living Wage Foundation Employer and pay the real living wage, which is currently £25,949 per annum.
About You
- You’ll be organised, detail-oriented, and experienced in delivering excellent customer service in a fast-paced, team environment.
- Confident and clear in your communication, you’ll handle enquiries across phone, email, and in person with professionalism and empathy.
- You’ll have excellent administrative skills, able to follow procedures and manage competing priorities with accuracy and care.
- Proficiency in Microsoft Office (Outlook, Word, Excel) is essential, and experience with databases is desirable.
- While knowledge of student record systems is a plus, full training will be provided.
- You’ll be adaptable, proactive, and eager to learn, with a genuine interest in supporting applicants through their journey.
Qualifications
- Essential: Five GCSEs (to include English Language) at Grade C/4 or above, or equivalent qualification or relevant experience.
- Desirable: GCSE Maths at Grade C/4 or above, or equivalent qualification or experience.
Faculty/Department
The Admissions department, part of Academic Registry at the University of Northampton, is a high-performing team at the heart of the applicant journey. We manage applications from Home, International and Partner applicants across a wide range of courses, including undergraduate, postgraduate, distance learning, CPD, partnership and research courses. Our team assesses applications, makes decisions, and ensures timely, effective communication. We’re committed to delivering a professional, applicant-focused service, offering expert advice on admissions policies and procedures to ensure a smooth and supportive experience for all.
About Us
At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.
Our Values
- Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
- Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
- Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
- Trust: We build relationships based on respect, transparency, and shared goals.
Right to Work
All candidates will be required to provide proof of their eligibility to work in the UK during the interview process. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria, we regret that we are unable to offer sponsorship at this time.
Equality
We welcome applications from individuals from underrepresented groups. The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public.
Together @ UON
Our Commitment to Equality and Inclusion. Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.
Commitments Include
- Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.
- Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.
- Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.
UON’s Major Commitments
- Disability Confident Standalone Pledge
- IHRA Working Definition
Admissions Administrator in Northampton employer: University of Northampton
Contact Detail:
University of Northampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Administrator in Northampton
✨Tip Number 1
Get to know the university's values and mission. When you walk into that interview, show us how your personal goals align with what we stand for. It’s all about making that connection!
✨Tip Number 2
Practice your communication skills! You’ll be handling enquiries across various platforms, so being clear and confident is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your organisational skills. We want to see how you manage competing priorities, especially during peak times. Bring examples of how you've juggled tasks in the past!
✨Tip Number 4
Don’t forget to ask questions during your interview! This shows us you’re genuinely interested in the role and the team. Plus, it’s a great way to find out if we’re the right fit for you too.
We think you need these skills to ace Admissions Administrator in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Admissions Administrator role. We want to see how you can contribute to our team and support applicants effectively!
Show Off Your Communication Skills: Since this role involves a lot of interaction with applicants, it's crucial to demonstrate your communication prowess. Use clear and professional language in your application to reflect how you'd handle enquiries across different platforms.
Highlight Your Attention to Detail: As an Admissions Administrator, accuracy is key! Make sure to showcase examples from your past experiences where your attention to detail made a difference. We love seeing candidates who take pride in their work!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows you're keen on joining our team at UON!
How to prepare for a job interview at University of Northampton
✨Know Your Stuff
Familiarise yourself with the admissions processes and policies of the university. Being able to discuss specific courses and demonstrate your understanding of the applicant journey will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled enquiries professionally and empathetically, as this role requires strong communication skills across various platforms.
✨Be Detail-Oriented
Since attention to detail is crucial for this position, practice discussing how you've managed competing priorities in previous roles. Bring up instances where your accuracy made a significant difference in outcomes.
✨Flexibility is Key
Be ready to discuss your availability and willingness to work during peak periods, including evenings and weekends. Showing that you're adaptable and proactive will resonate well with the interviewers.