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For Companies At a Glance
- Tasks: Join our team to support and enhance digital collaboration tools at the university.
- Company: The University of Northampton is dedicated to creating opportunities and meaningful impact for all.
- Benefits: Enjoy flexible working options and a supportive, inclusive environment.
- Why this job: Be part of a transformative project that embraces innovation and technology in education.
- Qualifications: Experience as a SharePoint Online Administrator and a passion for learning new tech are essential.
- Other info: We celebrate diversity and welcome applications from underrepresented groups.
The predicted salary is between 30000 - 42000 £ per year.
About The Job
Interview Date: 7 August 2025
We are looking for an individual to join our dynamic Digital and collaborative services Team. In this post, you will play a key part in ensuring the smooth operation, support, and continuous improvement of digital and collaboration tools used across the university.
As a valued team member, you will:
- Provide responsive and effective support to end users, managing incidents and service requests.
- Document best practices and guidance to help users make the most of our digital solutions.
- Maintain and enhance our digital and collaborative platforms by applying updates, patches, and improvements.
- Work closely with the Digital, AV and Collaborative Services Manager to support testing, transition, and acceptance of new or updated services into live operation.
Our current digital systems portfolio includes:
- Website hosting and development (including the public website)
- Microsoft 365
- SharePoint Online
- Microsoft Teams including Teams for Telephony
- Power Platform
- Digital phone system (currently 8×8)
- Artificial Intelligence mainly Copilot but we do investigate other tools.
- ITSM tool
It is also a unique opportunity to join the team and be part of a University-wide project to bring digitisation and automation solutions to the institution.
We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.
About You
You will have over two years of experience as a SharePoint Online Administrator, along with a solid understanding of designing and developing SharePoint sites. A good working knowledge of development processes within the Power Platform is desirable, as is a proactive attitude and willingness to learn new technologies as the team evolves to meet the changing needs of the University.
Qualifications
Essential:
- Educated to HNC/HND level or relevant experience demonstrating competence in similar IT roles
Desirable:
- ITIL Foundation Certified
- PRINCE2 Foundation Certified
- Planning and Administering SharePoint 2016
- Advanced Technologies of SharePoint 2016
- Microsoft Power Platform Fundamentals
IT Services
The IT Services department comprises around 60 staff, divided into 5 teams, and runs the information and technology services of the university.
Digital and Collaborative services are responsible for looking after multiple systems across the university. They also help with creating and transition into service new systems, manage support the SharePoint estate, support and assist in Team’s and events hosted on Teams, 2nd line support for the digital telephone system, assist in development and maintenance of power platform applications and reporting tool and assist in the development of processes within the team.
About Us
At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.
Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.
Our Values
- Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
- Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
- Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
- Trust: We build relationships based on respect, transparency, and shared goals.
Together, we are creating a future where our community, our work, and our impact truly make a difference.
Right To Work
All candidates will be required to provide proof of their eligibility to work in the UK during the interview process. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria, we regret that we are unable to offer sponsorship at this time.
Equality
We welcome applications from individuals from underrepresented groups.
The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.
Together @ UON
Our Commitment to Equality and Inclusion
Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.
Commitments Include:
- Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.
- Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.
- Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.
UON’s Major Commitments:
- Disability Confident
- Standalone Pledge
- IHRA Working Definition
For more details, visit: Equality and Diversity at UON
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Digital and Collaboration Services Officer employer: University of Northampton
Contact Detail:
University of Northampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital and Collaboration Services Officer
✨Tip Number 1
Familiarise yourself with the specific digital tools mentioned in the job description, such as SharePoint Online and Microsoft Teams. Having hands-on experience or even creating a personal project using these platforms can demonstrate your practical knowledge during discussions.
✨Tip Number 2
Network with current employees or alumni from the University of Northampton who work in IT services. They can provide insights into the team culture and expectations, which can help you tailor your approach when you apply.
✨Tip Number 3
Stay updated on the latest trends and updates in digital collaboration tools and platforms. Being able to discuss recent developments or innovations in this area during your interview can set you apart from other candidates.
✨Tip Number 4
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully managed incidents or service requests in previous roles. This will highlight your ability to provide effective support, which is crucial for this position.
We think you need these skills to ace Digital and Collaboration Services Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a SharePoint Online Administrator and any relevant skills in Microsoft 365, Power Platform, and digital collaboration tools. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital services and your proactive attitude towards learning new technologies. Mention specific examples of how you've successfully supported users or improved digital platforms in previous roles.
Highlight Relevant Qualifications: Clearly list your qualifications, especially those mentioned as essential or desirable in the job description, such as ITIL Foundation or PRINCE2 certifications. This will help you stand out as a qualified candidate.
Showcase Your Soft Skills: In your application, emphasise your ability to work collaboratively within a team and your commitment to inclusivity and sustainability. These values align with the university's mission and can strengthen your application.
How to prepare for a job interview at University of Northampton
✨Know Your Digital Tools
Familiarise yourself with the digital and collaboration tools mentioned in the job description, such as Microsoft 365, SharePoint Online, and Microsoft Teams. Be prepared to discuss your experience with these platforms and how you've used them to enhance collaboration and productivity.
✨Showcase Your Problem-Solving Skills
As a Digital and Collaboration Services Officer, you'll need to provide effective support to end users. Prepare examples of past incidents you've managed or resolved, highlighting your problem-solving skills and ability to communicate technical information clearly.
✨Demonstrate Continuous Learning
The role requires a proactive attitude and willingness to learn new technologies. Be ready to discuss any recent courses, certifications, or self-study you've undertaken, especially related to SharePoint or the Power Platform, to show your commitment to professional growth.
✨Align with University Values
Research the University of Northampton's values and commitments, such as inclusivity and sustainability. During the interview, express how your personal values align with theirs and how you can contribute to creating an inclusive environment for staff and students.
