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- Tasks: Join our Credit Control Team to manage and collect debts with empathy and support.
- Company: The University of Northampton is dedicated to creating opportunities and delivering meaningful impact.
- Benefits: Enjoy flexible working arrangements and a supportive team environment.
- Why this job: Make a difference in students' lives while developing your skills in a progressive workplace.
- Qualifications: GCSEs in Maths and English at Grade C or above; customer-facing experience preferred.
- Other info: Work on-site 2-3 days a week, with full training provided for necessary systems.
The predicted salary is between 28800 - 43200 £ per year.
About the Job
Interview Date – Week Commencing 24 March 2025
We are seeking a highly motivated person to join our Credit Control Team within the Finance and Planning Department at the University of Northampton (UON). The successful candidate will proactively plan and execute strategies for chasing both commercial and student debtors in line with the UON Debt Management policy.
The post holder will be expected to deal directly with students and commercial customers by email, telephone, and in-person to identify reasons for non-payment and negotiate successful collection outcomes with them in an empathetic and supportive manner.
The successful candidate will promote and maintain excellent working relationships with other stakeholders including internal Academic and Professional Services colleagues. This post will report directly into the Head of Income.
We require you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you wish to, which can facilitate greater freedom and autonomy. The successful candidate would be expected to work on site, within the Finance office 2 to 3 days per week depending on meeting commitments.
About you
Credit Control experience is ideal but not essential. Experience of working in a customer-facing role would be an advantage, particularly student-facing. Knowledge of the U4BW/SITS systems would also be very useful in this position, but full training will be given.
Essential Qualifications
GCSEs or equivalent in Maths and English, at Grade C, equivalent or above.
Department
The Finance & Planning team is responsible for the provision of a wide range of financial services across the University, including procurement, budgeting, financial planning and analysis, accounting, treasury and cash management, the management of income, accounts payable and credit control services.
The Finance and Planning team strive to support the University’s strategic objectives by ensuring financial stability and providing accurate and timely financial information to internal and external stakeholders. The Income/Credit control team are responsible for the allocation and reconciliation of all Income received by UON, supporting its strategic objectives and operational requirements.
We have a committed team who deliver exceptional, sector-leading services, which in turn support, facilitate and improve the student and staff experience, Transforming Lives and Inspiring Change.
About Us
At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.
Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.
Our Values
- Inclusivity : We celebrate diversity and ensure that everyone has the opportunity to excel.
- Sustainability : We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
- Aspiration : We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
- Trust : We build relationships based on respect, transparency, and shared goals.
Together, we are creating a future where our community, our work, and our impact truly make a difference.
Right to Work
All candidates will be required to provide proof of their eligibility to work in the UK during the interview process. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria, we regret that we are unable to offer sponsorship at this time.
Equality
We welcome applications from individuals from underrepresented groups. The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.
Together @ UON
Our Commitment to Equality and Inclusion
Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.
Commitments Include:
- Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.
- Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.
- Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.
UON’s Major Commitments:
- Disability Confident
- Standalone Pledge
- IHRA Working Definition
For more details, visit: Equality and Diversity at UON
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Credit Controller employer: University of Northampton
Contact Detail:
University of Northampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarize yourself with the UON Debt Management policy. Understanding the specific strategies and approaches used by the University of Northampton will help you align your experience and ideas with their expectations during the interview.
✨Tip Number 2
Highlight any customer-facing experience you have, especially if it involves working with students. Be prepared to discuss how you've successfully managed difficult conversations or negotiations in the past.
✨Tip Number 3
Research the U4BW/SITS systems and familiarize yourself with their functionalities. Even if you haven't used them before, showing initiative in learning about these systems can demonstrate your commitment to the role.
✨Tip Number 4
Prepare examples of how you've built and maintained relationships with stakeholders in previous roles. The ability to foster good working relationships is crucial for this position, so be ready to share relevant experiences.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Credit Controller position. Understand the key responsibilities and required skills, especially the importance of empathy in dealing with students and commercial customers.
Tailor Your CV: Customize your CV to highlight relevant experience, particularly any customer-facing roles or credit control experience. Emphasize your ability to build relationships and negotiate effectively.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of UON's values and mission. Mention how your skills align with their commitment to inclusivity and support for students, and provide examples of how you've demonstrated these qualities in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your application is clear, concise, and professional, as this reflects your attention to detail.
How to prepare for a job interview at University of Northampton
✨Understand the Role
Make sure you have a clear understanding of the Credit Controller position and its responsibilities. Familiarize yourself with the UON Debt Management policy and think about how your skills can contribute to effective debt collection strategies.
✨Show Empathy and Communication Skills
Since the role involves dealing directly with students and commercial customers, be prepared to demonstrate your ability to communicate empathetically. Think of examples where you've successfully navigated difficult conversations or resolved conflicts in a customer-facing role.
✨Highlight Relevant Experience
Even if you don't have direct credit control experience, emphasize any customer-facing roles you've held, especially those involving students. Discuss how these experiences have equipped you with the skills needed for this position.
✨Prepare Questions
Prepare thoughtful questions to ask during the interview. This could include inquiries about the team dynamics, the training process for U4BW/SITS systems, or how the Finance & Planning team supports the university's strategic objectives. It shows your interest and engagement.
