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- Tasks: Lead complex digital projects and enhance service delivery across diverse platforms.
- Company: Join a leading university committed to equity and excellence.
- Benefits: Flexible work, competitive pay, wellness programs, and generous leave options.
- Why this job: Make a real impact in a dynamic environment while driving innovation.
- Qualifications: Experience in digital project delivery and strong stakeholder engagement skills.
- Other info: Opportunities for career growth and professional development await you.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking experienced Senior Delivery Managers to join our Digital Technology Solutions (DTS) team. These roles offer the opportunity to lead the end-to-end delivery of complex digital platforms, applications, and services across a diverse and evolving portfolio, aligned with University-wide digital priorities and the Looking Ahead Strategic Plan.
This is an opportunity for senior delivery professionals who thrive in complex environments, excel at stakeholder engagement, and are passionate about service excellence, continuous improvement, and leading teams through change.
The role involves providing strategic leadership and operational oversight across the full-service lifecycle — from planning and implementation through to optimisation, adoption, and continuous improvement. You will work closely with senior stakeholders, technical teams, and external partners to ensure services are reliable, scalable, secure, and deliver measurable value.
You will play a key role in driving service maturity, resolving complex issues, and ensuring delivery outcomes meet agreed performance, quality, and financial expectations.
What you’ll do:
- Lead the delivery and operational performance of assigned digital platforms, applications, or services.
- Ensure services meet or exceed agreed SLAs, KPIs, and quality benchmarks, with a strong focus on stakeholder satisfaction.
- Oversee the planning and delivery of high-impact projects and service enhancements, managing dependencies, risks, and resources across multiple teams and vendors.
- Resolve complex incidents, escalations, and service issues using structured problem-management approaches.
- Champion continuous improvement, service optimisation, and capability uplift using data, feedback, and industry best practice.
- Build and maintain strong relationships with senior business stakeholders, technical teams, and vendors.
- Manage strategic vendor relationships, contracts, and performance, ensuring value for money and policy compliance.
- Lead change management and adoption activities to support successful service transitions.
These full-time positions are fixed term for up to 2 years and located onsite at Callaghan Campus.
About you:
You are a confident and pragmatic delivery leader with experience operating at scale in complex, multi-stakeholder environments. You bring:
- Proven experience leading the end-to-end delivery of digital platforms, applications, or enterprise services, supported by strong capability in service management, project delivery, and operational oversight.
- Demonstrated success managing vendors, contracts, budgets, and performance outcomes, and are recognised for your exceptional stakeholder engagement and communication skills, with the ability to influence and advise at senior levels.
- Strong track record of driving continuous improvement, uplifting service maturity, and leading organisational change, alongside experience building, leading, and developing high-performing teams.
- A structured, data-informed approach to risk, issue, and performance management and have a sound understanding of governance, compliance, and contemporary IT security principles.
About our University:
The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020-2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities.
What we offer:
In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. These include:
- Attractive remuneration package and excellent employment conditions in line with University of Newcastle professional staff conditions.
- Flexible working arrangements (in line with the University’s Flexible Work Policy).
- 35 hour week, 17% super and salary packaging.
- Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme.
- Discounts in private health insurance, gym memberships, software, travel and more.
- Wellbeing programs.
Your next steps:
Please visit here for a guide on how to apply for a role. If viewing this on a job board other than the University’s please click ‘Apply’ to reach the University’s website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application.
Your application must include:
- Your resume.
- A cover letter outlining your motivation to apply for this opportunity.
- A statement addressing the Essential Criteria listed in the job description demonstrating your qualifications and experience with examples.
To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application.
Please upload your Cover Letter and response to the requested Criteria as one PDF document. Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).
Applications for this position will only be accepted from those with Australian residency or a valid work permit. We are unable to offer visa sponsorship for this role.
For specific position enquiries, please contact Cristina Romanin, Associate Director, Delivery (02) 4921 6491 or via email Cristina.Romanin@newcastle.edu.au.
Having Difficulties? Please reach out to us: employment@newcastle.edu.au.
Closing date: Monday 26th January 2026 @ 11:59pm AESDT.
We are excited to be Looking Ahead with you!
Senior Delivery Managers in Newcastle upon Tyne employer: University of Newcastle
Contact Detail:
University of Newcastle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Delivery Managers in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on a Senior Delivery Manager role!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their digital initiatives, and be ready to discuss how your experience aligns with their goals. Practise common interview questions and think about how you can showcase your leadership skills.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific projects where you led successful delivery outcomes. Use data and examples to demonstrate your impact and service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our supportive, high-performing culture.
We think you need these skills to ace Senior Delivery Managers in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure your cover letter speaks directly to the role of Senior Delivery Manager. Highlight your experience in leading complex digital initiatives and how you align with our values at StudySmarter.
Address the Essential Criteria: Don’t skip this part! Clearly address each of the essential criteria listed in the job description. Use specific examples from your past experiences to show us how you meet these requirements.
Keep It Concise: Remember, we want to see your best work without wading through pages of text. Aim for clarity and brevity in your application, keeping it within the 4-page limit while still showcasing your skills.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures that your application is received properly and gives you access to all the resources we have available for applicants.
How to prepare for a job interview at University of Newcastle
✨Know Your Digital Landscape
Before the interview, dive deep into the digital platforms and services relevant to the role. Familiarise yourself with the latest trends in digital technology and how they align with the university's strategic goals. This will help you demonstrate your understanding of the complexities involved in leading digital initiatives.
✨Showcase Stakeholder Engagement Skills
Prepare examples that highlight your experience in managing relationships with senior stakeholders. Think about specific situations where you successfully influenced decisions or resolved conflicts. This will show your ability to navigate complex environments and engage effectively with diverse teams.
✨Emphasise Continuous Improvement
Be ready to discuss how you've driven continuous improvement in past roles. Share concrete examples of how you've used data and feedback to enhance service delivery or operational performance. This aligns perfectly with the university's focus on service excellence and optimisation.
✨Prepare for Change Management Questions
Expect questions around change management and adoption activities. Reflect on your experiences leading teams through transitions and how you ensured successful outcomes. Highlight your structured approach to managing risks and issues, as this is crucial for the Senior Delivery Manager role.