Onboarding Officer in Newcastle upon Tyne

As an Onboarding Officer you will help create a positive, supportive, and seamless experience for commencing students by providing clear and accurate information through webinars, online materials and in-person events. This requires a collaborative approach and strong stakeholder management skills.

You will play an active role in initiatives that strengthen engagement, support student success, and contribute to an environment focused on continuous improvement.

To be successful in this role, you will be:

• A fantastic communicator, able to deliver clear and accurate information in written form and verbally, and be comfortable presenting to large groups of new students.
• Able to coordinate and deliver high-quality administrative activities that underpin major student programs and events, including orientation and peer mentoring initiatives.

This continuing position is full time and will be located at the Callaghan Campus (Awabakal land).

You will have:

• Strong customer service and administrative capability, with the ability to manage competing priorities while maintaining accuracy and professionalism.
• Effective interpersonal and communication skills, including the ability to present complex information in a clear way to new students at the University.
• Excellent organisational and coordination skills, including experience scheduling tasks, supporting projects, and contributing to event delivery.
• Experience in coordinating and engaging with a wide variety of stakeholders and maintaining those relationships.

The remuneration for this position is Higher Education Worker Level 5 + 17% superannuation and is commensurate with skills and experience.

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. These include:

• 17% super and salary packaging.
• Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and additional purchased leave scheme.
• Discounts on private health insurance, gym memberships, software, travel and more.
• A range of support and wellbeing programs.

Your application must include:

• Your resume.
• A cover letter outlining your motivation to apply for this opportunity.
• A statement addressing the below criteria:

• Completion of a degree without subsequent relevant work experience; or completion of an associate diploma and at least 2 years subsequent relevant work experience or an equivalent combination of relevant experience and/or education/training.
• Demonstrated high level of customer service and administrative skills including the ability to prioritise multiple tasks, meet deadlines and maintain attention to detail.
• Well established interpersonal, written and verbal communication skills, including the ability to present information to large audiences and manage relationships with stakeholders.
• Excellent organisational and project management skills, including scheduling, prioritising, and logistics/event coordination.

We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier‑free.

Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.