At a Glance
- Tasks: Lead IT support and services, ensuring top-notch user experience.
- Company: A prestigious educational institution in Newcastle upon Tyne.
- Benefits: Competitive salary, benefits package, and a supportive work environment.
- Why this job: Make a real difference in IT services for students and staff.
- Qualifications: Expertise in ITIL practices and experience in team management.
- Other info: Fixed-term role with opportunities for professional growth.
The predicted salary is between 43200 - 72000 £ per year.
A leading educational institution in Newcastle upon Tyne seeks a Senior Manager for End User Services to oversee IT support and services. This full-time role requires expertise in ITIL practices and experience managing high-performance teams.
Candidates should have excellent communication skills, a proven track record in process improvement, and a commitment to service excellence. This is a 2-year fixed-term position with competitive remuneration and benefits provided.
Head of End User Services & IT Service Desk in Newcastle upon Tyne employer: University of Newcastle
Contact Detail:
University of Newcastle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of End User Services & IT Service Desk in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and IT sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research the institution and its values. We want to show them that you’re not just a fit for the role, but also for their culture. Practice common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Showcase your leadership skills! As a Senior Manager, they’ll want to see how you’ve led teams to success. We suggest preparing specific examples of how you’ve improved processes or enhanced service delivery in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who are committed to service excellence.
We think you need these skills to ace Head of End User Services & IT Service Desk in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ITIL practices and managing high-performance teams. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service excellence and how your background makes you the perfect fit for our team. Keep it engaging and personal.
Showcase Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at University of Newcastle
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices before the interview. Be ready to discuss how you've implemented these frameworks in past roles and how they can enhance service delivery in the educational sector.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed high-performance teams. Think about specific challenges you've faced and how you motivated your team to achieve excellence in IT support.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing process improvements.
✨Demonstrate Your Commitment to Service Excellence
Be ready to share your vision for service excellence in IT support. Discuss any initiatives you've led that improved user satisfaction and how you plan to maintain high standards in this role.
