Educational Technology Assistant in Newcastle upon Tyne

As Educational Technology Assistant you will play a key role in supporting academic and professional staff by problem-solving and anticipating user needs within the virtual learning environment (VLE). You’ll provide user support, helping to resolve technical issues, improve user experience, and contribute to the ongoing enhancement of learning technologies.

In this role you will:

• Respond to support requests and troubleshoot issues raised by academic and professional staff, ensuring timely and effective resolution.
• Deliver clear and helpful guidance to users navigating the VLE, both verbally and in writing, to enhance teaching and learning outcomes.
• Assist with system testing and reporting to support decisions around technology upgrades and improvements.
• Provide training and advice to staff on using digital tools in line with established processes and best practices.

This continuing position is full time and will be located at the Callaghan Campus (Awabakal land).

You will have:

• A proactive approach to problem-solving, with excellent organisational skills and the ability to manage competing priorities independently.
• Strong communication and interpersonal skills, with the ability to build relationships and deliver high-quality support in a fast-paced environment.
• Proven experience working with online technologies and a high level of proficiency in Microsoft Office applications.

The remuneration for this position is Higher Education Worker Level 4 + 17% superannuation and is commensurate with skills and experience. In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. These include:

• 17% super and salary packaging.
• Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and additional purchased leave scheme.
• Discounts on private health insurance, gym memberships, software, travel and more.
• A range of support and wellbeing programs.

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

Important information before you apply:

• If viewing this on a job board other than the University's please click ‘Apply’ (or equivalent) to reach the University's website, where a copy of the Position Description can be accessed.
• Due to the nature of this role, the University may require the preferred candidate to undertake further pre-employment checks.
• Applications for this position will only be accepted from those with Australian residency or a valid work permit.

Your application must include:

• Your resume.
• A cover letter outlining your motivation to apply for this opportunity.
• A statement addressing the Essential Criteria listed below.

We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application, please reach out to employment@newcastle.edu.au.

Our assessment process typically includes an interview, referee checks, and pre-employment checks as appropriate to the role. Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community.

For specific position enquiries, please contact Meegan McHugh, Manager Learning Technology on (02) 4921 7988 or via email at meegan.mchugh@newcastle.edu.au.

Closing date: Sunday 12 April 2026 at 11.59pm AEST.