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For Companies At a Glance
- Tasks: Support digital technology initiatives and drive user adoption in a dynamic university environment.
- Company: Join the University of Newcastle, a global leader in education and innovation.
- Benefits: Enjoy flexible working hours, competitive pay, and great employee perks.
- Why this job: Make a real impact by helping others embrace new technologies and improve their experiences.
- Qualifications: Experience in change management and strong communication skills are essential.
- Other info: Be part of a diverse team committed to equity and excellence.
The predicted salary is between 30000 - 42000 £ per year.
The University of Newcastle is seeking a Change and Adoption Analyst to support the delivery and adoption of digital technology initiatives, with a primary focus on Digital Infrastructure Projects. This role sits within Digital Technology Solutions (DTS), reporting to the Customer Success Lead and embedded within the AV Refresh team.
You will work across multiple initiatives and projects, taking direction from both Project Managers and Program Managers, and partnering closely with technical teams and business stakeholders to ensure technology changes are understood, adopted and embedded. The role is suited to someone with hands-on experience delivering end-to-end change and adoption activities, who is comfortable operating in a project-based environment and juggling multiple priorities.
What you’ll do:
- Support the planning, coordination and delivery of structured change management activities, including:
- Developing detailed change, communication and training plans aligned with project and program objectives
- Conducting stakeholder analysis and change impact assessments across varied user groups
- Delivering change and adoption activities including communications, workshops and training sessions
- Supporting adoption of AV and collaboration technologies in teaching and meeting spaces, including Zoom-based environments
- Identifying training needs and supporting the creation or curation of training and knowledge content
- Monitoring adoption, training completion and knowledge usage, and reporting on outcomes
- Gathering and responding to stakeholder feedback to continuously improve adoption approaches
- Ensuring change artefacts and documentation meet governance and quality
You will be part of the Customer Success function within Digital Technology Solutions, working closely with project delivery teams, AV specialists, and University stakeholders. The role is embedded in delivery and plays a key part in ensuring technology investments translate into sustained user outcomes. This fixed term position is full time at a HEW 7 Higher Education Worker level for 12 months and is based at Callaghan.
About you
You will bring experience in change management, adoption, communications, engagement or training within project or program environments. You are confident working with stakeholders, translating technical change into clear messages, and delivering practical adoption activities.
Key skills and experience include:
- Strong communication and stakeholder engagement capability
- Experience delivering change, training or adoption activities within technology-enabled initiatives
- Ability to work effectively under project and program governance
- Well-developed planning, coordination and documentation skills
Experience with structured change frameworks such as PROSCI is desirable but not essential. Familiarity with AV or collaboration platforms, including Zoom, is desirable but not essential.
What we offer
In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. These include:
- Attractive remuneration package and excellent employment conditions in line with University of Newcastle professional staff conditions + superannuation.
- Flexible working arrangements (in line with the University’s Flexible Work Policy)
- 35 hour week
- 17% super and salary packaging
- Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
- Discounts in private health insurance, gym memberships, software, travel and more
- Wellbeing programs
Your application must include:
- Your resume
- A cover letter outlining your motivation to apply for this opportunity
- A statement addressing the Essential Criteria listed in the job description demonstrating your qualifications and experience with examples.
To ensure that your application receives full consideration, it’s important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role.
Applications for this position will only be accepted from those with Australian residency or a valid work permit. We are unable to offer visa sponsorship for this role.
Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.
Change and Adoption Analyst - Digital Infrastructure employer: University of Newcastle
Contact Detail:
University of Newcastle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change and Adoption Analyst - Digital Infrastructure
✨Tip Number 1
Get to know the University of Newcastle and its culture. Research their values and recent projects, especially in digital technology. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend university events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for your interview by practising common questions related to change management and stakeholder engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a positive impression. Plus, it shows that you’re proactive and keen on the opportunity.
We think you need these skills to ace Change and Adoption Analyst - Digital Infrastructure
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure your cover letter speaks directly to the Change and Adoption Analyst role. Highlight your experience in change management and how it aligns with the digital technology initiatives at the University of Newcastle.
Address the Essential Criteria: Don’t skip this part! Clearly address each of the essential criteria listed in the job description. Use specific examples from your past experiences to show how you meet these requirements.
Keep It Concise: Remember, we want to see your best self, but keep your application within the 4-page limit. Be clear and concise in your writing to make it easy for us to see your qualifications.
Apply Through Our Website: Make sure to apply through the University of Newcastle's website. This ensures your application is received correctly and gives you access to all the necessary resources and information about the role.
How to prepare for a job interview at University of Newcastle
✨Know Your Change Management Frameworks
Familiarise yourself with structured change frameworks like PROSCI, even if it's not essential. Being able to discuss these frameworks during your interview will show that you understand the principles behind effective change management and can apply them in real-world scenarios.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders in past projects. Highlight your ability to translate technical jargon into clear, actionable messages. This will demonstrate your communication skills and your understanding of the importance of stakeholder buy-in for successful technology adoption.
✨Demonstrate Your Hands-On Experience
Be ready to discuss specific instances where you've taken ownership of change and adoption activities. Whether it’s delivering training sessions or conducting impact assessments, concrete examples will help illustrate your hands-on experience and your capability to juggle multiple priorities in a project-based environment.
✨Prepare for Practical Scenarios
Anticipate questions that may involve real-world scenarios related to digital infrastructure projects. Think about how you would approach developing change plans or conducting training needs assessments. This preparation will help you respond confidently and show that you can think on your feet.