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- Tasks: Provide top-notch customer service to patients and assist with scheduling and check-in processes.
- Company: Join Michigan Medicine, a leading healthcare institution known for innovation and excellence since 1850.
- Benefits: Enjoy excellent medical coverage from day one and a generous retirement savings match.
- Why this job: Be part of a dynamic team that values diversity and makes a real impact on patient care.
- Qualifications: High school diploma or GED required; customer service skills and a positive attitude are essential.
- Other info: Flexible scheduling options available; work in a supportive environment with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Apply Now
Job Summary
Provide exceptional customer service and support to all Brighton Center for Specialty Care patients, families, providers and team members.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
Duties include: receive/assist patients and families as well as providing check in and check out services to specialty care departments. Scheduling patients for appointments, tests and consults. Collect co-pays, answer telephone calls, prepare charge tickets, and collect payments. Candidate should expect cross training on all office duties and be able to assume different roles as needed. All other duties as assigned.
Responsibilities*
- You will learn to schedule new and return patient visits.
- You\’ll work closely with Clinical Teams to provide an ideal patient experience.
- In this opportunity, improving patient customer service will be your top priority.
- Our Patient Service Assistants are a fast-growing team of dynamic, flexible and dependable individuals. We value diversity and work with a large variety of patients and clinicians. PSAs are trained to respond to the needs of our clinicians, as well as the varied needs of a large patient population.
- You\’ll perform insurance verifications, update medical, financial and demographic information.
- You may also instruct patients of necessary preparations prior to their visit or test as appropriate.
Required Qualifications*
- High School diploma or GED.
- 0-2 years of related experience.
- This position requires excellent customer service skills.
- Cheerful and energetic individual, motivated with a positive and professional attitude.
- Must be a team player with ability to take direction and communicate with peers and patients courteously and respectfully at all times.
- Ability to multi-task and work in a high volume area is necessary.
- Demonstrated effective verbal, written and information technology communication skills.
- Must be very comfortable working with computers and have a general knowledge of office practices.
- Requires flexibility in all aspects of work assignments.
- Demonstrated excellent attendance and reliability are required.
- Exceptional interpersonal skills.
- Communicates effectively.
- Demonstrates active listening.
Desired Qualifications*
- Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system.
- Clerical experience and medical terminology are helpful.
- Experience working within a large, complex healthcare setting.
- Familiarity with Michigan Medicine\’s electronic health record setting.
- Knowledge of university policies & procedures.
Work Schedule
Monday through Friday, 7:00 AM – 7:00 PM. Rotating Saturdays 8-4pm.
We are flexible in scheduling, and request that you are also flexible in working various shifts.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer. #J-18808-Ljbffr
Patient Services Associate (Infusion) - Brighton Center for Specialty Care employer: University of Michigan Dearborn Mechanical Engineering
Contact Detail:
University of Michigan Dearborn Mechanical Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Associate (Infusion) - Brighton Center for Specialty Care
✨Tip Number 1
Familiarise yourself with Michigan Medicine's mission and values. Understanding their commitment to patient care, education, and research will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service experience in any previous roles. Since this position requires excellent interpersonal skills, be ready to share specific examples of how you've successfully handled challenging situations with patients or clients.
✨Tip Number 3
Research common medical terminology and office practices relevant to the healthcare setting. This knowledge will not only boost your confidence but also show your commitment to excelling in the Patient Services Associate role.
✨Tip Number 4
Be prepared to discuss your flexibility and ability to multi-task in a high-volume environment. Think of examples from past experiences where you successfully managed multiple responsibilities, as this is crucial for the role.
We think you need these skills to ace Patient Services Associate (Infusion) - Brighton Center for Specialty Care
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that align with the Patient Services Associate role. Emphasise your customer service skills and any experience in healthcare settings.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the position and the mission of Michigan Medicine. Mention specific examples of how your background makes you a great fit for the team.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as effective communication, multitasking, and teamwork. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at University of Michigan Dearborn Mechanical Engineering
✨Showcase Your Customer Service Skills
As a Patient Services Associate, exceptional customer service is key. Prepare examples of how you've successfully assisted customers in the past, highlighting your cheerful and professional attitude.
✨Demonstrate Flexibility and Teamwork
This role requires a team player who can adapt to various tasks. Be ready to discuss situations where you've worked collaboratively and how you handled changing responsibilities.
✨Familiarise Yourself with Medical Terminology
While not mandatory, having a basic understanding of medical terminology can set you apart. Brush up on common terms related to patient care and scheduling to show your commitment to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in high-pressure situations. Think of scenarios where you had to multi-task or handle difficult patients, and be ready to explain your approach.
