Work Incentives Counseling, Supervisor

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Work Incentives Counseling, Supervisor Job Number: 2025-48613
Category: Administrative Professional
Location: Shrewsbury, MA
Shift: Day
Exempt/Non-Exempt: Exempt
Business Unit: ForHealth Consulting
Department: ForHealth Consulting – Workplace Equity & Inclusion- W407980
Job Type: Full-Time
Salary Grade: 44
Union Code: Non Union Position -W60- Non Unit Professional
Num. Openings: 1
Post Date: Aug. 25, 2025

Under the direction of the Senior Director of Workplace Equity and Inclusion, or designee, the Work Incentives Counseling Supervisor (WIC Supervisor) is certified by the U.S. Social Security Administration (SSA) as a Community Work Incentives Coordinator (CWIC) or Community Partner Work Incentives Coordinator (CPWIC) and has eight years or more experience providing benefits and work incentives counseling services to beneficiaries of Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI). Counseling services includes information on how employment will affect eligibility for SSI, SSDI and other federal, state, and local public benefits such as Medicaid, Medicare, subsidized housing, and food stamps. In addition, the WIC Supervisor provides daily supervision, technical assistance, and oversight of Work Incentives Counselors (WICs) who are in training to be certified by the SSA as a CWIC or CPWIC and WICs and Senior WICs who are certified as CWICs or CPWICs by an approved SSA program.

The goal of the WIC Supervisor position is to ensure all UMass Chan and SSA procedures and protocols are adhered to including but not limited to the secure handling of Personally Identifiable Information, and the provision of accurate and up-to-date information that will enable SSI and SSDI beneficiaries to make informed choices towards employment and self-sufficiency.

Services are provided to beneficiaries primarily via telephone or videoconference while some services may be provided in-person upon request or need from the beneficiary. This is a remote position that requires a private, quiet space with the ability to access reliable internet and protect beneficiary information.

The WIC Supervisor must currently have or immediately obtain SSA Suitability Clearance upon hire.

As Work Incentives Counseling Supervisor:

• Train and oversee WICs and Senior WICs on internal procedures including tracking and processing of referrals; verification of benefits; conducting counseling sessions with beneficiaries and other stakeholders; the development, and delivery of technical reports; follow up with beneficiaries; and the development and maintenance of beneficiary files and case notes.
• Assign cases to WICs and Senior WICs and provide technical assistance, guidance, and information on local, state, and federal public benefit programs, policies, and resources.
• Up until a WIC is fully certified as a CWIC or CPWIC, review and sign off on all technical reports including Benefits Summary & Analysis reports, Information & Referral letters, and Work Incentives Plans. After the WIC achieves full certification, conduct quarterly reviews of at least one technical report chosen at random.
• Provide day-to-day supervision including scheduling, approving time off, approval of time sheets, and providing feedback on performance including conducting formal annual performance reviews.
• Assist the Senior Director of Workplace Equity and Inclusion, or designee, with required reporting to SSA.
• Maintain a caseload of beneficiaries and provide benefits and work incentives counseling services.

REQUIRED QUALIFICATIONS:

• Must currently have and successfully maintain certification as a Community Work Incentives Counselor (CWIC) or Community Partner Work Incentives Counselor (CPWIC) from an approved SSA program.
• Bachelor\’s degree in social work, education, psychology, counseling, disability studies or another related field.
• In lieu of a bachelors degree, an associate degree and three years of professional experience providing employment or other social services to individuals with disabilities may be substituted or in lieu of an associate degree, five years of professional experience as described may be substituted.
• A minimum of eight years of experience as a CWIC and/or CPWIC.
• Proficiency using SSA-provided technology to develop technical reports.
• Proficiency with Microsoft Office and Zoom and/or similar technology.
• Knowledge of Social Security disability benefits, Medicare, Medicaid, Supplemental Nutrition Assistance Program, subsidized housing, and/or other federal, state, and local benefit programs.
• Knowledge of the issues and concerns of people with disabilities as they relate to employment and benefits.
• Knowledge of the laws, rights, community resources and services that address employment needs specific to individuals with disabilities including but not limited to State VR, AJCs, and SSAs Ticket to Work program.
• Knowledge of disability terminology, etiquette, and ‘people first and ‘identity first language.
• Knowledge and demonstrated ability to practice ethical standards of conduct.
• Knowledge and demonstrated ability to protect Personally Identifiable Information (PII) and Protected Health Information (PHI) as it pertains to the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

PREFERRED QUALIFICATIONS

• Master\’s degree in Rehabilitation Counseling or a related field.
• Proficiency in American Sign Language.
• Ten or more years of experience providing benefits and work incentives counseling services to beneficiaries of SSI and SSDI.
• History of successfully supervising and developing others.
• Knowledge of and/or experience working with individuals from ethnic and culturally diverse communities.

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