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- Tasks: Analyse data and ensure compliance for federal reimbursement claims.
- Company: Join UMass Chan Medical School, a leader in healthcare consulting.
- Benefits: Enjoy remote work flexibility and a supportive team environment.
- Why this job: Make an impact by supporting state programs and enhancing your skills.
- Qualifications: Bachelor's degree and 3-5 years of relevant experience required.
- Other info: Fully remote position with opportunities for professional growth.
The predicted salary is between 28800 - 48000 £ per year.
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Sr. Program Operations Specialist (REMOTE) Job Number: 2025-48619
Category: Staff Associate
Location: Shrewsbury, MA
Shift: Day
Exempt/Non-Exempt: Exempt
Business Unit: ForHealth Consulting
Department: ForHealth Consulting – School Based Claiming – W401486
Job Type: Full-Time
Salary Grade: 42
Union Code: Non Union Position -W60- Non Unit Professional
Num. Openings: 1
Post Date: Aug. 27, 2025
Under the general direction of the Department Manager or designee, the Sr. Program Operations Specialist will be responsible for the categorization of time study data and review of expenditure and other data for the purpose of claim calculation and submission.
The Sr. Program Operations Specialist will work within the Federal Claiming unit that specializes in the configuration of technical solutions and provides expertise and resources to state government agencies for the purposes of seeking federal reimbursement for eligible expenditures and services. Currently this unit provides solutions and support to 23 programs in 9 states and over 50,000 end users.
Note: Position is fully remote.
- Carefully evaluate and analyze RMTS data completed by clients to ensure compliance with program requirements.
- Promptly validate data with clients, as appropriate, to ensure accuracy of submitted information within time sensitive deadlines.
- Update internal knowledge database to continually refresh or improve performance and accuracy of work.
- Complete independent peer review of other RMTS program data to ensure categorization by peers aligns with internal processes and procedures.
- Collaborate with other team members and leverage team resources to categorize data consistently and timely. Provide constructive feedback as appropriate.
- Compile final RMTS results for client review and sign off, as required.
- Review and analyze expenditure and statistical data provided by clients to support claim and cost settlement calculations in accordance with internal processes and procedures.
- Participate in testing of system features/functions/bug fixes, including suggesting and identifying areas for functionality improvements.
- Keep abreast of any regulatory or program changes.
REQUIRED EDUCATION:
Bachelor\’s Level Degree or equivalent work experience
REQUIRED WORK EXPERIENCE:
- 3-5 years of related experience including but not limited to customer technical or services support, helpdesk support, program administration or coordination
- Strong organizational skills
- Proficiency with essential Microsoft Office applications (Word, Excel, Outlook, Teams)
- Demonstrated ability to work independently or as team player to achieve objectives
- Strong oral and written communication skills
PREFERRED WORK EXPERIENCE:
- Prior customer service focused work experience preferred
- Ability to learn applications quickly
- Demonstrate initiative and resourcefulness
Familiarity with Random Moment Time Study or other cost allocation tools.
UMass Chan Medical School welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
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Sr. Program Operations Specialist (REMOTE) employer: University of Massachusetts Medical School
Contact Detail:
University of Massachusetts Medical School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Program Operations Specialist (REMOTE)
✨Tip Number 1
Familiarise yourself with the Random Moment Time Study (RMTS) methodology, as this role heavily involves analysing RMTS data. Understanding how RMTS works will not only help you in interviews but also demonstrate your commitment to the position.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly Excel, since you'll be working with expenditure and statistical data. Being able to showcase your proficiency in these tools during discussions can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees in similar roles, especially those who have experience in federal claiming or program operations. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Stay updated on any regulatory changes related to federal reimbursement processes. Showing that you are proactive about industry knowledge can impress hiring managers and demonstrate your readiness for the role.
We think you need these skills to ace Sr. Program Operations Specialist (REMOTE)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the responsibilities of the Sr. Program Operations Specialist role. Emphasise your organisational skills and any experience with data analysis or customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences that demonstrate your ability to analyse data and work collaboratively, as these are key aspects of the job.
Highlight Technical Proficiency: Since the position requires proficiency in Microsoft Office applications, ensure you mention your experience with these tools. If you have familiarity with cost allocation tools or similar software, be sure to include that as well.
Showcase Communication Skills: The job requires strong oral and written communication skills. Provide examples in your application that illustrate how you've effectively communicated complex information in previous roles.
How to prepare for a job interview at University of Massachusetts Medical School
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Sr. Program Operations Specialist. Familiarise yourself with RMTS data, claim calculations, and the specific requirements of the role to demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in customer technical support or program administration. Highlight specific examples where you've successfully managed data analysis or collaborated with teams to achieve objectives.
✨Demonstrate Communication Skills
Since strong oral and written communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to explain complex concepts simply, as you may need to communicate with clients and team members.
✨Familiarise Yourself with Tools
Brush up on your proficiency with Microsoft Office applications, especially Excel, as it will be crucial for data analysis. If you have experience with cost allocation tools or RMTS, be prepared to discuss how you've used them in past roles.
