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- Tasks: Join our team to assist with medication management and client-specific programs.
- Company: Be part of UMass Chan Medical School, a leader in healthcare and education.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Make a real impact in healthcare while working in a supportive team environment.
- Qualifications: High school diploma or GED required; pharmacy experience preferred.
- Other info: Join a company recognised as a 2023 DEI champion by The Boston Globe.
The predicted salary is between 28800 - 43200 £ per year.
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Pharmacy Associate I Job Number: 2025-48439
Category: Healthcare
Location: Shrewsbury, MA
Shift: Day
Exempt/Non-Exempt: Non Exempt
Business Unit: ForHealth Consulting
Department: ForHealth Consulting – Pharmacy – W401453
Job Type: Full-Time
Salary Grade: 14
Union Code: Union Position-W28-SHARE
Num. Openings: 1
Post Date: July 16, 2025
Under the direct supervision of the Director or designee, the Pharmacy Associate I will function as a team member for the client programs within Clinical Pharmacy Services (CPS). CPS is responsible for administering client-specific programs to provide clinical expertise regarding our members medications. This position will handle calls with members, prescribers and pharmacists to provide and obtain information regarding client-specific initiatives. The incumbent of this position will assist in the sorting of medication prior authorization requests, under the guidance of a licensed pharmacist.
• Review medication information, call member, and record the call outcome in a pharmacy database.
• Handle outbound and inbound phone calls to members, prescribers and pharmacists regarding client-specific work.
• Sort the medication prior authorization requests into appropriate drug class within the clients compliance time frame.
• Provide information to prescribers and pharmacists regarding member prescriptions.
• Participate in orientation and/or guidance of Pharmacy Associate I in performance of their duties.
• Follow UMass Chan and CPS policies and procedures.
• Assist CPS staff with data entry, medication monitoring, and insurance eligibility for ad hoc reports and client work.
• Assist CPS consultant pharmacist with obtaining and disseminating information concerning client appeals.
• Participate in CPS staff meetings, quality improvement initiatives and in-service programs as requested.
• Perform other client work as required per client initiative(s).
REQUIRED EDUCATION
High School Graduate or GED
REQUIRED WORK EXPERIENCE
Some pharmacy related experience.
PREFERRED EDUCATION
Licensed Certificate, active unrestricted MA Pharmacy Technician License and/or
PREFERRED WORK EXPERIENCE
Effective communication and interpersonal skills.
Attention to detail and organization.
Ability to work in a high volume, fast-paced call center environment.
Ability to work well in a team.
Computer Skills – Basic understanding of Word, Excel, Outlook.
UMass Chan Medical School was among 23 companies that stood out as 2023 “DEI champions,” according toThe Boston Globe.
Named a U.S. News & World Report
“2023 BEST MEDICAL GRAD SCHOOL”
for Primary Care and Research
#J-18808-Ljbffr
Pharmacy Associate I employer: University of Massachusetts Medical School
Contact Detail:
University of Massachusetts Medical School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pharmacy Associate I
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Pharmacy Associate I. Understanding the nuances of handling calls with members, prescribers, and pharmacists will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your communication skills. Since this role involves a lot of interaction over the phone, practice clear and concise communication to ensure you can effectively convey information and assist clients.
✨Tip Number 3
Gain some experience in a fast-paced call centre environment if you can. This will not only enhance your resume but also prepare you for the high-volume nature of the job, making you a more attractive candidate.
✨Tip Number 4
Showcase your teamwork abilities. Since you'll be working closely with other pharmacy staff, highlighting any previous team experiences can set you apart and demonstrate that you're a good fit for the collaborative environment.
We think you need these skills to ace Pharmacy Associate I
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Pharmacy Associate I position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any pharmacy-related experience you have. Mention specific tasks you've performed that relate to handling calls, sorting medication requests, or working in a team environment.
Showcase Communication Skills: Since the role involves handling calls with members and prescribers, make sure to demonstrate your effective communication skills in your application. Provide examples of how you've successfully communicated in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at University of Massachusetts Medical School
✨Know Your Pharmacy Basics
Brush up on your pharmacy knowledge, especially regarding medication management and prior authorisation processes. Being able to discuss these topics confidently will show that you understand the role and its responsibilities.
✨Demonstrate Communication Skills
Since the role involves handling calls with members and prescribers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Showcase Teamwork Experience
The position requires working as part of a team, so be ready to share experiences where you've collaborated successfully with others. Highlight any specific instances where teamwork led to improved outcomes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-paced environment. Think about how you would handle difficult calls or manage multiple tasks simultaneously, and be prepared to discuss your thought process.
