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- Tasks: Provide essential administrative support for medical professionals and manage client communications.
- Company: Join UMass Chan Medical School, a top-rated institution recognised for diversity and excellence in healthcare.
- Benefits: Enjoy a full-time role with opportunities for growth and a supportive work environment.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic team.
- Qualifications: Requires an associate's degree or equivalent experience, plus 3-5 years in an office setting.
- Other info: Be part of a DEI champion organisation that values your contributions.
The predicted salary is between 28800 - 43200 £ per year.
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Disability Assistant (Administrative) Job Number: 2025-48549
Category: Administrative Support
Location: Shrewsbury, MA
Shift: Day
Exempt/Non-Exempt: Non Exempt
Business Unit: ForHealth Consulting
Department: ForHealth Consulting – Disability Services – W401800
Job Type: Full-Time
Salary Grade: 15
Union Code: Union Position-W28-SHARE
Num. Openings: 1
Post Date: Aug. 7, 2025
Position Summary:
Under the supervision of the Clinical Manager or designee, this position provides administrative support for DES skilled professional medical personnel, including physicians, psychologists, and program managers. The Disability Assistant handles complex decisions regarding protected healthcare information, adhering to HIPAA regulations, and serves as a primary customer service interface for clients and external agencies.
Major Responsibilities:
- Review disability supplements for accuracy and completeness, flag priority cases, and highlight critical clinical information.
- Make complex privacy decisions related to HIPAA, including information sharing and communication protocols, documented through detailed case notes and consultations.
- Request clinical information from treating sources in compliance with HIPAA regulations.
- Assess the legality of information requests, communicate with agencies, and consult with SPMP on case handling decisions.
- Contact clinical sources to ensure timely receipt of information.
- Review external databases to identify cases for quick processing.
- Distribute new cases to appropriate staff based on established criteria.
- Manage returned mail, evaluate its impact, and coordinate follow-up actions with SPMP.
- Arrange transportation for clients to examinations and inform SPMP of any issues.
- Provide customer service via phone for incoming and outgoing inquiries.
- Reschedule clinical evaluations as needed, following agency guidelines, and provide feedback to SPMP.
- Perform additional duties as assigned.
Required Qualifications:
- Associates degree in business or related field, or equivalent experience.
- 3-5 years of office experience, preferably in a medical setting.
- Knowledge of HIPAA laws and regulations.
- Proficiency in Word, Access, Excel, and Outlook.
- Ability to interpret complex HIPAA regulations for clients and agencies.
- Strong customer service and problem-solving skills for client education and support.
- Discretion in handling confidential information.
UMass Chan Medical School was recognized as a 2023 “DEI champion” by The Boston Globe and was named a U.S. News & World Report “2023 Best Medical School” for Primary Care and Research.
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Disability Assistant (Administrative) employer: University of Massachusetts Medical School
Contact Detail:
University of Massachusetts Medical School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disability Assistant (Administrative)
✨Tip Number 1
Familiarise yourself with HIPAA regulations and how they apply to administrative roles in healthcare. Understanding these laws will not only help you in the interview but also demonstrate your commitment to confidentiality and compliance.
✨Tip Number 2
Highlight your customer service skills during networking opportunities. Since this role involves direct interaction with clients and agencies, showcasing your ability to handle inquiries and provide support can set you apart from other candidates.
✨Tip Number 3
Connect with current or former employees of ForHealth Consulting on platforms like LinkedIn. They can provide insights into the company culture and the specific expectations for the Disability Assistant role, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential scenario-based questions in your interview. Think about how you would handle complex privacy decisions or manage client inquiries, as these are key aspects of the job that interviewers will likely focus on.
We think you need these skills to ace Disability Assistant (Administrative)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Disability Assistant position. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles, particularly in medical settings. Mention specific tasks you've handled that relate to HIPAA regulations and customer service, as these are crucial for this role.
Showcase Your Skills: Make sure to include your proficiency in software like Word, Access, Excel, and Outlook. Provide examples of how you've used these tools in past roles to improve efficiency or manage information effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your passion for supporting clients in a healthcare setting. Use this opportunity to demonstrate your understanding of HIPAA laws and your commitment to confidentiality.
How to prepare for a job interview at University of Massachusetts Medical School
✨Know Your HIPAA Regulations
Since the role involves handling protected healthcare information, it's crucial to demonstrate a solid understanding of HIPAA regulations. Be prepared to discuss how you would manage sensitive information and ensure compliance in your daily tasks.
✨Showcase Your Customer Service Skills
As a Disability Assistant, you'll be the primary point of contact for clients and external agencies. Highlight your previous customer service experience and provide examples of how you've effectively resolved issues or educated clients in the past.
✨Demonstrate Attention to Detail
The job requires reviewing disability supplements for accuracy and completeness. During the interview, mention specific instances where your attention to detail made a significant impact on your work, especially in a medical or administrative setting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills, particularly regarding complex privacy decisions. Think of scenarios where you had to make tough calls and be ready to explain your thought process.
