At a Glance
- Tasks: Provide administrative support for medical professionals and manage sensitive healthcare information.
- Company: Join UMass Chan Medical School, a recognised leader in medical education and diversity.
- Benefits: Enjoy a full-time role with opportunities for growth and a supportive work environment.
- Why this job: Make a real impact in healthcare while developing valuable skills in a dynamic team.
- Qualifications: Requires an associate's degree and 3-5 years of office experience, preferably in a medical setting.
- Other info: Be part of a company celebrated for its commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Explore the possibilities and advance with us.
POSITION SUMMARY:
Under the general supervision of the Clinical Manager or designee, this position provides direct administrative support and services necessary for the completion of professional medical responsibilities and functions for DES skilled professional medical personnel (SPMP), i.e. DES Physician and Psychologist Advisors, Disability and Appeals Reviewers, Program Managers and the Clinical Manager. The Disability Assistant makes complex decisions regarding protected healthcare information, based on the Federal Health Information Portability and Accountability Act of 1996 (HIPAA). This position is responsible for exercising judgment on all administrative and clerical aspects of the case in conjunction with and at the direction of DES SPMP. The Disability Assistant is a primary customer service interface for DES SPMP with clients and external agencies.
MAJOR RESPONSIBILITIES:
- Initial review of all disability supplements for accuracy, completeness, and alerting SPMP of priority cases and of important clinical information contained in cases.
- Make complex decisions regarding privacy matters associated with the client's case, including determination of who DES may exchange information with regarding the client's case, what information may be mailed, and what is required, by HIPAA, to allow conversations to take place. These decisions are conveyed to SPMP through detailed case notes and individual consultation.
- Follow HIPAA regulations for protected healthcare information, requests clinical information from all treating sources listed on case initiation documents.
- Determine if requests for information are legally complete, communicate with agencies about cases that do not meet HIPAA requirements for protected healthcare information and consult with SPMP about decisions regarding whether to return to cases to the agencies or clients for further development.
- Telephone contact with clinical treating sources to assure timely receipt of clinical information at the request and direction of SPMP.
- Review information in external databases such as the Massachusetts Medicaid Information System and MassHealth MA21 databases in order to identify cases that SPMP could complete quickly.
- Complete initial distribution of new cases to appropriate staff under the direction of and using criteria developed by SPMP.
- Receive and process returned mail, judge its impact on the case, and work closely with SPMP on follow up action.
- Coordinate transportation of clients to consultative examinations and provide feedback to SPMP on unusual circumstances that would impact the review process.
- Provide both incoming and outgoing telephonic customer service and support functions.
- Make decisions for rescheduling of clients' clinical evaluations, based upon agency guidelines and provide input and feedback to SPMP.
- Perform other duties as required.
REQUIRED QUALIFICATIONS:
- Associates degree in business or a related field, or equivalent.
- 3-5 years of office experience, preferably in a medical setting.
- Knowledge of HIPAA laws and regulations.
- Proficient in Word, Access, Excel and Outlook.
- The ability to interpret complex HIPAA regulations for clients and agencies.
- Strong phone customer service and problem solving abilities in order to educate clients and other external customers about the disability review process.
- Ability to handle confidential information with discretion.
Disability Assistant/Admin employer: University of Massachusetts Medical School
Contact Detail:
University of Massachusetts Medical School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disability Assistant/Admin
✨Tip Number 1
Familiarise yourself with HIPAA regulations and how they apply to the role of a Disability Assistant. Understanding these laws will not only help you in the interview but also demonstrate your commitment to maintaining client confidentiality.
✨Tip Number 2
Brush up on your customer service skills, especially over the phone. Since this role involves significant interaction with clients and external agencies, showcasing your ability to communicate effectively and empathetically can set you apart from other candidates.
✨Tip Number 3
Gain a solid understanding of the disability review process. Research common challenges faced in this area and think about how you would address them. This knowledge will help you answer questions more confidently during the interview.
✨Tip Number 4
Network with professionals in the healthcare administrative field. Connecting with individuals who have experience in similar roles can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Disability Assistant/Admin
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Disability Assistant/Admin. Familiarise yourself with HIPAA regulations and the specific tasks mentioned in the job description.
Tailor Your CV: Highlight relevant experience in your CV, especially any administrative roles in medical settings. Emphasise your knowledge of HIPAA laws and your customer service skills, as these are crucial for the position.
Craft a Strong Cover Letter: Write a cover letter that addresses why you are a good fit for the role. Mention specific experiences that demonstrate your ability to handle confidential information and your problem-solving skills in a customer service context.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at University of Massachusetts Medical School
✨Know Your HIPAA Regulations
Since the role involves handling protected healthcare information, it's crucial to have a solid understanding of HIPAA laws. Be prepared to discuss how you would ensure compliance and protect client confidentiality in your previous roles.
✨Demonstrate Customer Service Skills
As a Disability Assistant, you'll be the primary point of contact for clients. Highlight your experience in customer service, especially in a medical setting, and share examples of how you've effectively communicated complex information to clients.
✨Showcase Your Administrative Experience
With 3-5 years of office experience required, be ready to talk about your administrative skills. Discuss specific tasks you've handled, such as managing case files or coordinating communications, and how they relate to the responsibilities of this position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making abilities, particularly regarding privacy matters and case management. Think of scenarios where you had to make tough calls and be ready to explain your thought process and the outcomes.