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- Tasks: Support medical professionals with administrative tasks and client interactions.
- Company: Join UMass Chan Medical School, a top-rated institution recognised for diversity and excellence.
- Benefits: Enjoy flexible hours, a supportive work environment, and opportunities for growth.
- Why this job: Make a real impact in healthcare while developing valuable skills in a dynamic setting.
- Qualifications: Requires an associate's degree and 3-5 years of office experience, preferably in healthcare.
- Other info: This is a part-time role with a focus on customer service and HIPAA compliance.
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Disability Assistant/Admin Job Number: 2025-48547
Category: Administrative Support
Location: Shrewsbury, MA
Shift: Day
Exempt/Non-Exempt: Non Exempt
Business Unit: ForHealth Consulting
Department: ForHealth Consulting – Disability Services – W401800
Job Type: Part-Time
Salary Grade: 15
Union Code: Union Position-W28-SHARE
Num. Openings: 1
Post Date: Aug. 7, 2025
POSITION SUMMARY:
Under the supervision of the Clinical Manager or designee, this role provides administrative support for DES skilled professional medical personnel, including physicians, psychologists, and program managers. The Disability Assistant handles complex decisions regarding protected healthcare information, following HIPAA regulations. The position involves administrative and clerical responsibilities, acting as a primary customer service interface for clients and external agencies.
MAJOR RESPONSIBILITIES:
- Review disability supplements for accuracy and completeness, and alert SPMP of priority cases and clinical information.
- Make decisions regarding privacy and information exchange in compliance with HIPAA, documenting decisions thoroughly.
- Request clinical information from treating sources, ensuring HIPAA compliance.
- Coordinate with external databases to facilitate case processing.
- Distribute new cases to appropriate staff and manage case follow-ups.
- Coordinate transportation for clients to examinations and communicate with SPMP about case impacts.
- Provide customer service via phone, managing inquiries and scheduling.
- Make decisions on rescheduling evaluations, providing feedback to SPMP.
- Perform additional duties as needed.
REQUIRED QUALIFICATIONS:
- Associates degree or equivalent in business or related field
- 3-5 years office experience, preferably in healthcare
- Knowledge of HIPAA laws
- Proficiency in Word, Access, Excel, Outlook
- Ability to interpret HIPAA regulations for clients and agencies
- Strong customer service and problem-solving skills
- Discretion handling confidential information
UMass Chan Medical School was recognized as a 2023 “DEI champion” by The Boston Globe and named a U.S. News & World Report “2023 Best Medical School” for Primary Care and Research.
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Disability Assistant/Admin (20 hours) employer: University of Massachusetts Medical School
Contact Detail:
University of Massachusetts Medical School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disability Assistant/Admin (20 hours)
✨Tip Number 1
Familiarise yourself with HIPAA regulations and how they apply to the role. Being able to demonstrate your understanding of these laws during an interview will show that you are serious about maintaining confidentiality and compliance.
✨Tip Number 2
Highlight your customer service experience in previous roles. Since this position involves a lot of client interaction, showcasing your ability to handle inquiries and provide support will make you stand out.
✨Tip Number 3
Prepare examples of how you've managed complex administrative tasks in the past. This could include coordinating schedules or handling sensitive information, which will demonstrate your organisational skills and attention to detail.
✨Tip Number 4
Research UMass Chan Medical School and its values, especially their commitment to diversity, equity, and inclusion. Being able to discuss how your personal values align with theirs can give you an edge in the interview process.
We think you need these skills to ace Disability Assistant/Admin (20 hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Disability Assistant/Admin position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous office experience, particularly in healthcare settings. Mention specific tasks that relate to the responsibilities outlined in the job description, such as handling confidential information or customer service.
Showcase Your Skills: Make sure to include your proficiency in software like Word, Access, Excel, and Outlook. If you have experience interpreting HIPAA regulations, mention this explicitly, as it is a key requirement for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role. Discuss why you are interested in working with UMass Chan Medical School and how you can contribute to their mission.
How to prepare for a job interview at University of Massachusetts Medical School
✨Know Your HIPAA Regulations
Since the role involves handling protected healthcare information, it's crucial to have a solid understanding of HIPAA regulations. Be prepared to discuss how you would ensure compliance and handle sensitive information during your interview.
✨Showcase Your Customer Service Skills
This position requires strong customer service abilities. Think of examples from your past experiences where you successfully managed client inquiries or resolved issues. Highlight these during your interview to demonstrate your capability in this area.
✨Familiarise Yourself with Administrative Tasks
The job involves various administrative responsibilities. Brush up on your skills in Word, Access, Excel, and Outlook, and be ready to discuss how you've used these tools in previous roles to support your team effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities, especially regarding privacy and information exchange. Prepare scenarios where you had to make complex decisions and be ready to explain your thought process.
