Program and National Test Center Coordinator

Join the University of Maryland Global Campus (UMGC) Europe as a Program and National Test Center Coordinator (PNTCC) at Croughton, United Kingdom.

Responsibilities

• Provide academic and administrative support services to prospects and students, ensuring quality assurance standards are met with knowledge and responsiveness.
• Document all student contacts through UMGC’s Customer Relations Management System and schedule appropriate follow‑up activities.
• Maintain open and positive communications with host military Education Services Officer (or equivalent) and Education Center staff.
• Organize and participate in local Education Fairs, Open Houses, Semester Start‑ups, Student Appreciation Days, Local Graduations, and other events, professionally representing UMGC.
• Track and analyze class enrollments, student interest, and local degree progression to provide input on scheduling; ensure classrooms have adequate space and technology, and assist faculty during first classes.
• Distribute marketing, advertising, and mass media materials at assigned locations when permissible.
• Create and maintain a site‑specific outreach plan to achieve recruitment and retention objectives.
• Provide National Test Center testing services on a basis that meets community demand while balancing other duties.
• Participate in UMGC staff meetings, professional development activities, and training sessions as required.
• Track and compile monthly statistics and provide reports as needed.
• Maintain appropriate communication with immediate supervisor and other UMUC staff to ensure timely resolution of student issues and escalations.
• Perform other job‑related duties as assigned.

Required Education and Experience

• Bachelor’s Degree from a regionally accredited institution or equivalent.
• Background in customer service.
• Ability to work in a fast‑paced and complex environment with accurate attention to detail.
• Basic office management and clerical skills.
• Effective written and verbal communication skills.
• Good interpersonal skills.
• Must pass a background check and meet requirements for individual logistical support (ILS).

Preferred Education and Experience

• Holder of a valid U.S. driver’s license.

Who May Apply

• Local applicants with individual logistical support (ILS) only.
• Applicants must have and be able to maintain a U.S. military ID card and SOFA card from an external source.
• They must qualify for ILS as described in USAREUR Regulation 600‑700, Section III, 7‑13, and hold a valid passport.

EEO Statement

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Benefits Package Highlights

• Generous Time Off: 15–25 days of paid vacation (depending on years of service), 15 days of sick leave, 3 personal days, and 11 federal holidays.
• Comprehensive Health Coverage: Health, medical with vision, dental, and prescription plans for individuals and families.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long‑Term Disability (LTD) Insurance.
• Retirement Stipend: 7.25 % of base salary, with eligibility to contribute to a supplemental retirement account (SRA).
• Tuition Remission: CIII employees eligible immediately for Tuition Remission at UMGC or the University of Maryland College Park; spouses and dependent children eligible for undergraduate tuition remission after two years of service.
• Moving Allowance: May be available based on terms of the position.

Salary and Compensation

Base salary: $17,500.00. Employees receive applicable currency adjustment (CAX) subject to the monthly DoD Cost‑of‑Living Adjustment (COLA) index for the work location, which may fluctuate based on market indices.