Student Advisor

About the Role

Are you someone who thrives on helping others, solving problems, and making a tangible difference in people’s lives? We’re looking for a committed and empathetic Student Advisor to join the Advice Service team at the University of Manchester Students’ Union (UMSU).

In this vital role, you’ll provide free, independent, and confidential advice to students across a range of key areas. Whether it’s supporting someone through an academic appeal, navigating complex housing issues, managing financial hardship, or dealing with personal challenges, your role is to ensure students feel heard, informed, and empowered to take the next steps.

You’ll be part of a small, dedicated team working in a busy, varied environment that puts student wellbeing at the heart of everything we do.

We’re looking for someone who:

• Communicates with clarity, compassion, and confidence.
• Is emotionally resilient and able to manage sensitive or complex situations calmly.
• Understands the importance of impartiality, confidentiality, and professionalism.
• Is highly organised with strong attention to detail and time management skills.
• Can create clear, engaging written resources and deliver effective presentations.
• Is confident using IT systems and comfortable with data and record keeping.