Student Records and Returns Officer in London

Student Records and Returns Officer Job description Full-time (1.0 FTE), Open-Ended

Loughborough University is committed to allowing its employees to work dynamically with a combination of working on campus and remotely, where possible.

Here's more about the role and what we're looking for:

We are seeking an enthusiastic and highly organised individual to join the Academic Registry as a Student Records and Returns Officer.

Key responsibilities include: Maintaining the accuracy and integrity of student records. Monitoring and improving data quality. Administering student record systems. Coordinating monthly Individualised Learner Record (ILR) submissions. Working collaboratively with colleagues across the University to deliver an efficient service. Universities are one of this country's greatest assets. We're educators, employers, innovators and pioneers. We shape culture and society.

At Loughborough, we strive for better, think differently, challenge convention and take action. We are passionate about finding solutions to the major problems faced by society and the planet, and we create opportunities for those with the drive, the ambition, and the determination to apply themselves in the pursuit of better.

The Academic Registry plays a vital role in supporting the University's academic mission and student experience. This is an excellent opportunity for someone who enjoys working with data, solving problems and delivering excellent service. This role offers the opportunity to develop expertise in student data management, statutory returns and higher education administration while contributing to key institutional priorities.

You will join a supportive and experienced team committed to collaboration, continuous improvement and delivering excellent service.

We are looking for a proactive and organised individual with experience of working in a busy administrative environment.

You will have: Experience of working with databases or information systems. Strong analytical and problem-solving skills. The ability to manage competing priorities and meet deadlines. Excellent communication and interpersonal skills. A collaborative approach, including the ability to support and guide colleagues.

Previous experience of ILR returns or higher education administration is desirable but not essential, as training and support will be provided.

Why should you Apply?

With huge amount of variety in the role, there is an opportunity for you to develop and continually grow.

If this sounds like the right place, team and role for you please do get in touch. We'd love to hear from you.

Informal enquiries should be directed to Hannah Ryan, Assistant Registrar (Student Data & Returns) at

For more information refer to the

Job Description and Person Specification .

For further support with your application, please refer to our application guidance , which includes some top tips to help you when completing your application.

Candidates invited to interview can expect: A 30-minute assessment focused on Microsoft Excel and data-handling skills. A 30-45 minute panel interview with three members of staff. Two interview questions shared at least two days in advance. A printed copy of all pre-planned interview questions during the interview.

Staff from under-represented groups in higher education, including those from racialised minorities, who have a physical or invisible disability, or are neurodivergent, are particularly encouraged to apply.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional adjustments, you'd like to request please contact Hannah Ryan, Assistant Registrar (Student Data & Returns) at

We can also offer reasonable adjustments on the job.

Interview Date: Thursday 19th November and/or Friday 20th November.

Our Benefits

At Loughborough, our benefits are designed to support your life inside and outside of work, helping you to thrive and feel valued as part of our community. Examples of our benefits include:

Time off

- generous holiday allowance, including 14 university closure days and