At a Glance
- Tasks: Assist with student enquiries and manage fee processing in a dynamic office environment.
- Company: Join the University of London, a leader in global education and research.
- Benefits: Enjoy hybrid working, competitive pay, and a commitment to diversity and inclusion.
- Other info: Full-time office attendance required for initial training; flexible remote work after.
- Why this job: Make a difference in students' lives while gaining valuable experience in a supportive team.
- Qualifications: Customer service experience and attention to detail are essential.
The predicted salary is between 20790 - 25410 £ per year.
The University of London is both the UK’s largest provider of international distance and online learning and the convenor of a federation of 17 renowned higher education institutions. The federation brings together more than 250,000 learners and 50,000 staff in a collaborative community that is delivering high-quality research and education across all disciplines. Since 1858, we have expanded access to world-class higher education. Today, around 40,000 students in more than 190 countries are part of our global learning community.
The post holder is responsible for responding to all enquiries from students, sponsors, recognised teaching centres and federation members. They support the day-to-day operation of the Fees Office and will process all types of student fees payable to the University of London Worldwide and School of Advanced Study.
The successful candidate will have excellent customer service skills, attention to detail, a flexible approach and be a good team player. The ideal candidate will have experience of working in a customer-facing role, processing financial transactions with credit control experience.
Further Information:
- The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to demonstrate their right to work in the UK for the duration of their employment.
- The University reserves the right to close the vacancy earlier than the published end date should it receive sufficient applications to warrant earlier shortlisting.
- Preferential consideration will be given to the University redeployment pool.
- The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, the majority of employees will be able to agree to work remotely for up to 60% of their working week, however will be required to attend on specific days for training or team meetings. Please note; for this position, the postholder will be required to attend the office full-time for the first 2 months whilst completing their induction and training.
The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria identified in the job description.
Fees Office Assistant in London employer: University of London
The University of London is an exceptional employer, offering a vibrant and inclusive work culture that fosters collaboration and innovation among its diverse community of over 50,000 staff. With a strong commitment to employee growth, the university provides numerous professional development opportunities and encourages contributions to meaningful educational initiatives. Located in the heart of London, employees benefit from access to world-class resources and a global network of learners, making it an inspiring place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Fees Office Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University of London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University of London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Fees Office Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University of London:Your cover letter is your chance to shine! Tell us why you want to work at University of London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University of London!
How to prepare for a job interview at University of London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
