At a Glance
- Tasks: Supervise customer services and manage document supply at Senate House Library.
- Company: Join the University of London, a leader in global education and research.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for professional growth.
- Other info: Flexible working hours with Time Off In Lieu for extra shifts.
- Why this job: Make a difference by ensuring accessible services for all library users.
- Qualifications: Experience in customer service and IT skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
The University of London The University of London is both the UK’s largest provider of international distance and online learning and the convenor of a federation of 17 renowned higher education institutions.
The federation brings together more than 250,000 learners and 50,000 staff in a collaborative community that is delivering high-quality research and education across all disciplines.
Since 1858, we have expanded access to world-class higher education.
Today, around 40,000 students in more than 190 countries are part of our global learning community.
The University of London is also home to the School of Advanced Study, the national centre for the humanities, whose mission is to advocate for the discipline.
By working together, we expand access to outstanding higher education and resources, and extend their benefits to learners and researchers across the UK and around the world The Role The successful candidate will be part of a forward-facing team providing an effective and welcoming library service at Senate House Library (SHL).
You will participate in both front-line and administrative duties.
Your responsibilities will include the management of staff working on Document Supply.
You will also take supervisory responsibility for Customer Services Officers at evenings and weekends as well as acting as Duty Officer for daily operational issues on a rota basis.
Experience of working with document supply services would be advantageous in this role as you will manage and develop SHL’s Document Supply Service which is delivered via our Library Management Service, Alma.
You will also liaise closely with the digitisation team as part of the role.
You will have responsibility for the provision of our services and spaces for readers with accessibility needs.
You will work with the Head of Customer Services to ensure that our services are inclusive and accessible.
A proactive and positive approach, confidence with IT systems, and the ability to problem-solve while working effectively with readers and staff are all essential for this role.
This full-time role includes Saturday working on a rota basis, with a maximum requirement of one Saturday in every four.
You will work one shift a week 11-7pm on a regular basis.
Time Off In Lieu for Saturdays or any additional hours worked will be provided.
For a full role profile, please refer to the job description below.
Further information To be considered for this opportunity, please submit your application (by clicking ‘apply for job’ at the bottom of this page) before the closing date at midnight Monday 31st August 2026The University will be unable to sponsor candidates for a visa for this role.
Successful applicants must be able to prove their right to work in the UK for the duration of their employment.
Preferential consideration will be given to the University redeployment pool.
The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed.
We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University.
All appointments will be made on merit, based on the criteria named in the job description.
Pursuing excellence in education and equal opportunities.
University of London Benefits
Customer Services Supervisor (Document Supply and Accessibility) in London employer: University of London
The University of London is an exceptional employer, offering a supportive work culture that prioritises the safety and well-being of its community. As a Campus Security & Safety Officer, you will benefit from professional development opportunities, a collaborative environment, and the chance to make a meaningful impact on campus life. Located in the heart of London, the university provides a vibrant setting with access to numerous resources and amenities for employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Supervisor (Document Supply and Accessibility) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University of London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University of London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Supervisor (Document Supply and Accessibility) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University of London:Your cover letter is your chance to shine! Tell us why you want to work at University of London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University of London!
How to prepare for a job interview at University of London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
