At a Glance
- Tasks: Assist students and process fees while ensuring excellent customer service.
- Company: Join the University of London, a leader in global education.
- Benefits: Enjoy hybrid working, competitive pay, and a diverse workplace.
- Other info: Full-time office attendance required for initial training; flexible remote work afterwards.
- Why this job: Make a difference in students' lives while gaining valuable experience.
- Qualifications: Customer service experience and attention to detail are essential.
The predicted salary is between 20790 - 25410 £ per year.
The University of London is both the UK’s largest provider of international distance and online learning and the convenor of a federation of 17 renowned higher education institutions. The federation brings together more than 250,000 learners and 50,000 staff in a collaborative community that is delivering high-quality research and education across all disciplines. Since 1858, we have expanded access to world-class higher education. Today, around 40,000 students in more than 190 countries are part of our global learning community.
The post holder is responsible for responding to all enquiries from students, sponsors, recognised teaching centres and federation members. They support the day-to-day operation of the Fees Office and will process all types of student fees payable to the University of London Worldwide and School of Advanced Study.
The successful candidate will have excellent customer service skills, attention to detail, a flexible approach and be a good team player. The ideal candidate will have experience of working in a customer-facing role, processing financial transactions with credit control experience.
Further Information: The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to demonstrate their right to work in the UK for the duration of their employment. The University reserves the right to close the vacancy earlier than the published end date should it receive sufficient applications to warrant earlier shortlisting. Preferential consideration will be given to the University redeployment pool.
The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, the majority of employees will be able to agree to work remotely for up to 60% of their working week, however will be required to attend on specific days for training or team meetings. Please note; for this position, the postholder will be required to attend the office full-time for the first 2 months whilst completing their induction and training.
The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria identified in the job description.
Fees Office Assistant employer: University of London
The University of London is an exceptional employer, offering a vibrant and inclusive work culture that fosters collaboration and innovation among its diverse community of over 50,000 staff. With a strong commitment to employee growth, the university provides numerous professional development opportunities and encourages contributions to meaningful educational initiatives. Located in the heart of London, employees benefit from access to world-class resources and a global network of learners, making it an inspiring place to work.
