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- Tasks: Provide friendly library services and assist users with enquiries both in person and online.
- Company: Join the University of London, a leader in international distance learning.
- Benefits: Flexible hours, competitive pay, and time off for extra Saturday shifts.
- Why this job: Be part of a diverse team making education accessible to learners worldwide.
- Qualifications: Strong IT skills and a knack for problem-solving in a customer-focused role.
- Other info: Great opportunity for personal growth in a supportive and inclusive environment.
The predicted salary is between 28800 - 48000 £ per year.
The University of London is the UK’s largest provider of international distance and online learning and the convenor of a federation of 17 renowned higher education institutions. The federation brings together more than 250,000 learners and 50,000 staff in a collaborative community delivering high-quality research and education across all disciplines.
The role is 28 hours to be worked over 5 days (hours negotiable within the Monday – Friday 9-5pm framework). The successful candidate will be part of a forward-facing team providing an efficient and welcoming library service at Senate House Library. You will participate in both front-line and administrative duties. Duties will include assisting users with initial information and membership enquiries in person and online, circulation and collection administration, processing ILL requests, and document scanning.
A methodical approach, confidence with IT systems, and the ability to problem-solve while working effectively with readers and staff are all essential for this role. This role includes Saturday working on a rota basis, with a maximum requirement of one Saturday in every four. You may occasionally be asked to work later hours (up to 7pm) depending on staffing levels. Time Off In Lieu for Saturdays or any additional hours worked will be provided.
To be considered for this opportunity, please submit your application and cover letter before the closing date at midnight on 8th February 2026. The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to prove their right to work in the UK for the duration of their employment. Preferential consideration will be given to the University redeployment pool.
The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria named in the job description.
Customer Services Officer employer: University of London Careers Service
Contact Detail:
University of London Careers Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer
✨Tip Number 1
Get to know the University of London and its values. When you walk into that interview, show us that you understand their mission and how you can contribute to their community. It’s all about making that connection!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist users with enquiries. Role-play with a friend or family member to build your confidence and showcase your problem-solving abilities.
✨Tip Number 3
Don’t underestimate the power of questions! Prepare thoughtful questions to ask during your interview. This shows us that you’re genuinely interested in the role and the library service, plus it gives you a chance to learn more about the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us that you’re proactive and ready to take the first step in joining our amazing community.
We think you need these skills to ace Customer Services Officer
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Customer Services Officer role. Highlight your relevant experience and skills that match the job description, showing us why you're the perfect fit for our team.
Showcase Your IT Skills: Since confidence with IT systems is essential, don’t forget to mention any specific software or tools you’re familiar with. We want to see how tech-savvy you are and how you can contribute to our efficient library service.
Be Personable: This role involves a lot of interaction with users, so let your personality shine through in your application. Share examples of how you've provided excellent customer service in the past, as we value a friendly and welcoming approach.
Apply Through Our Website: Remember to submit your application via our website by clicking ‘apply for job’ at the bottom of the page. It’s the easiest way for us to receive your details and get the ball rolling on your application!
How to prepare for a job interview at University of London Careers Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Officer role. Familiarise yourself with the specific duties mentioned in the job description, like assisting users with enquiries and processing ILL requests. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your IT Skills
Since confidence with IT systems is essential for this role, be prepared to discuss your experience with relevant software or tools. Bring examples of how you've used technology to solve problems or improve service delivery in previous roles. This will show that you're ready to hit the ground running.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues in a customer service setting. Be ready to share these examples during the interview, highlighting your methodical approach and ability to work effectively under pressure. This will illustrate your capability to handle the challenges of the role.
✨Embrace Diversity and Inclusion
The University of London values diversity and inclusion, so be prepared to discuss how you can contribute to a welcoming environment. Share your thoughts on the importance of inclusivity in education and how you can help foster a supportive atmosphere for all learners and staff.
