SPACE & FACILITIES ASSISTANT (X2 POSTS) - GRADE 3

As Space and Facilities Assistant, you will join a welcoming, high-performing team to provide a customer focused, high-quality service and environment to library users. This is a key, hands-on role undertaking a range of duties to maintain a safe and comfortable environment in our library buildings. You will play an active part in contributing to the development of student focused services and spaces as part of our front-line team.

Responsibilities

• Provide excellent customer service and support responding to building and maintenance issues from colleagues and library users.
• Contribute to the development of all library spaces to enhance the user experience and maintain a safe environment.
• Communicate effectively with all colleagues across various shift patterns to ensure a consistent service delivery and a safe working environment and facilities.
• Participate in relevant training including Manual Handling, First Aid and Fire Warden responsibilities.
• Patrol all public areas of the library to ensure appropriate use of facilities and equipment, follow-up building and maintenance issues and help to maintain a safe, clean and tidy environment.
• Monitor the safety of the building and facilities, reporting any health and safety issues.
• Act as a point of contact for external contractors to support building works.
• Prepare spaces and furniture in preparation for meetings and events.
• Respond to and act on fire alarm and exit activations, taking appropriate action.
• Carry out fire system tests, maintain fire records and carry out appropriate checks on fire doors, emergency lighting and fire alarms.
• Open and close library buildings, when necessary, ensuring appropriate alarm systems are set.
• Liaise with other departments and external agencies to help maintain safety and security in library buildings.
• Monitor printers / photocopiers responding to any issues including checking stock of paper.

Qualifications

• You should have 3 GCSEs at Grade C or above (or equivalent), including English and Maths.

Posts

• 1 post x 21 hours per week: Sunday – Tuesday 2pm – 10pm
• 1 post x 24 hours per week: Friday – Monday 8am – 3pm

If you thrive on working as part of a team and want to play a key role in delivering a great customer experience, then please apply.