At a Glance
- Tasks: Provide admin support and be the first point of contact for students and staff.
- Company: The University of Liverpool, a vibrant hub for student experience and enhancement.
- Benefits: Part-time hours, hybrid working, and a supportive environment.
- Other info: Permanent position with opportunities for growth and development.
- Why this job: Join a dynamic team and make a difference in student lives.
- Qualifications: 3 GCSEs at Grade C or above, including English Language.
The predicted salary is between 20000 - 25000 £ per year.
The University of Liverpool is recruiting a Student Information Assistant (28 hours). Based within the Student Life Division of the Directorate of Student Experience and Enhancement, you will provide administration support to the Disability Advice and Guidance team. At times you may be required to offer support to other teams within Student Services as required. You will also provide reception support and be the initial point of contact for students, internal and external staff and visitors.
You should have 3 GCSE's at Grade or above (or equivalent) including English Language.
Hours of work: Part-time, 28 hours per week (FTE: 0.8) Monday - Thursday.
Tenure: Permanent.
Hybrid Working: 2 days/week on Campus or minimum requirement of 40% on Campus, with 60% considered desirable where possible.
Student Information Assistant in Liverpool employer: University of Liverpool
The University of Liverpool is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. As a Student Information Assistant, you will benefit from flexible hybrid working arrangements, allowing for a balanced work-life experience while contributing to a vibrant academic community dedicated to enhancing student experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Student Information Assistant in Liverpool
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like University of Liverpool and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at University of Liverpool and let us see your personality shine through!
We think you need these skills to ace Student Information Assistant in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and University of Liverpool.
Get Familiar with Our Brand:Before applying, take some time to learn about University of Liverpool and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at University of Liverpool
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress University of Liverpool.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which University of Liverpool will surely appreciate.
