At a Glance
- Tasks: Provide top-notch customer service and support at our reception.
- Company: Join a welcoming accommodation team focused on student experience.
- Benefits: Flexible part-time hours, uniform provided, and a supportive work environment.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
- Why this job: Be the friendly face that helps students and visitors feel at home.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 23310 - 28490 £ per year.
Hours of work: Part-time - 25 hours per week.
We are seeking a friendly, reliable and customer-focused Customer Services Assistant to join our accommodation team. This is a front-facing role acting as the first point of contact for students, staff, visitors, contractors and parents/family members of residents. You will provide a high standard of customer service, administrative support, and contribute to the smooth day-to-day running of reception and the hall of residence.
Duties & key responsibilities will include but are not limited to:
- Working at reception handling a wide variety of enquiries
- Distribution of mail and parcels
- Carrying out health and safety checks
- Reporting repairs and generally responding to operational issues as required
- Room & kitchen inspections
- Open day tours
- Occasionally assisting the domestic team during conferencing and quick turnover periods
You will be a confident communicator with excellent customer service skills and a calm, professional manner. You will be dependable, well organised and able to work both independently and as part of a team. Relevant experience in a customer service/hospitality environment is essential.
You should have 3 GCSEs at Grade C or above (or equivalent) including English Language and a working knowledge of Microsoft Office and Outlook. Experience using university systems such as Planon, Scuba, Kinetics, Spider are desirable but not essential. A uniform will be provided.
There is one post available, and the hours of work are 25 per week over a 3-week rotation Monday to Sunday covering shifts from 8am to 2pm, 2pm to 8pm and 9am to 5pm.
Our commitment to Equality, Diversity and Inclusion: We are committed to enhancing a workforce as diverse as our community and particularly encourage applicants who are of minoritised genders and ethnic backgrounds, living with a disability, and/or are members of the LGBTQIA+ community.
Customer Services Assistant in Liverpool employer: University of Liverpool
The University of Liverpool Management School is an exceptional employer, offering a vibrant and supportive work environment in the culturally rich city of Liverpool. With a strong commitment to research excellence and student experience, employees benefit from extensive professional development opportunities and a collaborative culture that values diversity and innovation. The School's state-of-the-art facilities and ambitious strategic vision for 2031 further enhance its appeal as a leading institution for those passionate about organisational psychology and management education.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Liverpool
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like University of Liverpool and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at University of Liverpool and let us see your personality shine through!
We think you need these skills to ace Customer Services Assistant in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and University of Liverpool.
Get Familiar with Our Brand:Before applying, take some time to learn about University of Liverpool and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at University of Liverpool
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress University of Liverpool.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which University of Liverpool will surely appreciate.
