At a Glance
- Tasks: Provide top-notch customer service and handle various enquiries at reception.
- Company: Join the University of Liverpool, a diverse and inclusive workplace.
- Benefits: Competitive pay, part-time hours, and a supportive environment.
- Other info: Flexible hours with opportunities for personal growth.
- Why this job: Make a difference in students' lives while gaining valuable experience.
- Qualifications: 3 GCSEs including English and experience in customer service.
The predicted salary is between 23970 - 25272 £ per year.
The University of Liverpool is seeking to recruit an individual to provide a comprehensive customer service.
Duties will include:
- Working at reception handling a wide variety of enquiries
- Distribution of mail and parcels
- Carrying out health and safety checks
- Reporting repairs
- Responding to operational issues as required
You should have a personable manner and excellent communication skills. You should have 3 GCSEs at Grade C or above (or equivalent) including English Language and a working knowledge of Microsoft Office and Outlook. Relevant experience in a customer service/hospitality environment is essential.
A uniform will be provided. The post is part time Thursday to Monday, with hours of 4 per day on weekdays (3.30pm-7.30pm), weekends Saturday (1pm-6pm) and Sunday (9am to 5.30pm). Flexibility with hours is required.
The University of Liverpool is committed to enhancing workforce diversity. We actively seek to attract, develop, and retain colleagues with diverse backgrounds and perspectives. We welcome applications from all genders/gender identities, Black, Asian, or Minority Ethnic backgrounds, individuals living with a disability, and members of the LGBTQIA+ community.
Customer Services Assistant in Liverpool employer: University of Liverpool
The University of Liverpool is an exceptional employer, offering a supportive work environment that values diversity and inclusion. As a Customer Services Assistant, you will benefit from flexible working hours, opportunities for personal growth, and the chance to contribute to a vibrant campus community in the heart of Liverpool. With a commitment to employee development and a focus on creating a welcoming atmosphere, this role provides a meaningful opportunity to make a positive impact on student and staff experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Liverpool
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like University of Liverpool and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at University of Liverpool and let us see your personality shine through!
We think you need these skills to ace Customer Services Assistant in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and University of Liverpool.
Get Familiar with Our Brand:Before applying, take some time to learn about University of Liverpool and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at University of Liverpool
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress University of Liverpool.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which University of Liverpool will surely appreciate.
