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- Tasks: Support students with their accommodation journey and create a welcoming environment.
- Company: Join the University of Liverpool, a world-leading institution dedicated to student success.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Flexible hours with opportunities for evening and weekend work.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a proactive, organised and enthusiastic Accommodation Officer to join our Property and Campus Services team at the University of Liverpool. This is a fantastic opportunity to play a central role in supporting students as they begin and shape their University journey, while contributing directly to our mission as a world‑leading institution.
This role is offered on a hybrid working basis subject to the needs of the Accommodation Office. There are times of the year where full‑time office work is required, and holiday cover.
About the role
As an Accommodation Officer, you will be a key point of contact for all matters related to university accommodation. You will support prospective and current students through the full accommodation lifecycle—from enquiries and applications to arrivals, events, and ongoing engagement.
You will work closely with the Hall Management Teams, Halls Life Team and colleagues across Property and Campus Services to ensure students receive a welcoming, efficient and positive experience. You will help deliver key annual activities, including Open Days, Arrivals Week, Clearing and Confirmation, as well as support marketing activity, presentations, and student events. Some evening and weekend work will be required throughout the year.
- Act as a friendly, informed point of contact for students, parents, and external stakeholders (in person, email, phone and online chat).
- Promote and market University accommodation to prospective students and their families.
- Send accommodation offers and maintain accurate student records using systems such as Kinetics, Banner and Agresso.
- Support the smooth running of the Accommodation Office and contribute to improvements in processes and systems.
- Assist with the creation of student‑facing communications, social media content, posters and visual materials.
- Support events, including Open Days, campus tours and Halls Life activities (evenings/weekends required).
- Provide administrative support for team projects and the recruitment of student staff (e.g., Residential Advisers).
Customer focus & skills
- A clear and confident communicator with strong writing skills.
- Organised, proactive and able to prioritise effectively in a fast‑paced environment.
- Technically capable, with good experience of Microsoft Office and large database/record systems.
- Creative, positive, reliable and able to work independently as well as part of a team.
- Flexible, with the ability to support events during evenings and weekends when needed.
Essential skills & experience
- Demonstrable customer service excellence.
- Experience handling enquiries and maintaining accurate records.
- Relevant organisational skills with experience planning and prioritising work.
- Excellent verbal and written communication.
- Computer literacy across MS Office and email.
Desirable
- Experience in higher education or student accommodation, content creation experience, understanding of UK housing or tenancy processes, and familiarity with systems such as Kinetics, Agresso and online webchat.
Commitment to Diversity
Accommodation Officer in Liverpool employer: University of Liverpool
Contact Detail:
University of Liverpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Officer in Liverpool
✨Tip Number 1
Get to know the University of Liverpool inside out! Research their accommodation services, values, and recent events. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Network like a pro! Reach out to current Accommodation Officers or staff in the Property and Campus Services team on LinkedIn. Ask them about their experiences and any tips they might have for your application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. Think of examples from your past experiences that highlight your organisational skills and proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at the University of Liverpool.
We think you need these skills to ace Accommodation Officer in Liverpool
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for supporting students shine through in your application. We want to see how excited you are about the role and how you can contribute to making their university journey a positive one.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in an Accommodation Officer.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clear communication, so make sure your writing is organised and easy to read, showcasing your strong writing skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to join our team.
How to prepare for a job interview at University of Liverpool
✨Know Your Stuff
Make sure you understand the role of an Accommodation Officer inside out. Familiarise yourself with the university's accommodation processes, key events like Open Days and Arrivals Week, and the systems mentioned in the job description, such as Kinetics and Agresso. This will show your enthusiasm and preparedness.
✨Show Off Your Communication Skills
As a key point of contact for students and parents, strong communication is essential. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled enquiries or resolved issues in the past.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational abilities. Be ready to discuss how you prioritise tasks and manage your time effectively, especially in a fast-paced environment. Consider sharing specific examples from previous experiences where you successfully juggled multiple responsibilities.
✨Be Ready for Flexibility
Since the job involves evening and weekend work, be prepared to discuss your availability and willingness to adapt. Highlight any previous experience where you’ve had to be flexible with your schedule, and express your commitment to supporting students during peak times.