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- Tasks: Support campus safety and security while engaging with students and staff.
- Company: Join a welcoming university community focused on inclusivity and support.
- Benefits: Competitive salary, training opportunities, and access to on-site facilities.
- Why this job: Make a real difference in student lives while developing valuable skills.
- Qualifications: Enthusiasm, strong communication skills, and a full clean driving licence required.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
The predicted salary is between 25804 - 25804 £ per year.
Overview
Points Worth Noting Before You Start Your Application
The starting salary is £25,804.
- Working Monday to Friday between the hours of 7 am and 7 pm
- We offer a comprehensive training programme to help you within the role, with new members of staff enrolling on the NVQ Level 2 Professional Security Operative course, with other NVQ and degree-level courses available as further training and development opportunities
- It is essential that you hold a full clean driving licence (not requiring HGV or PSV)
What should you expect from the role?
Our aim is to ensure we have a welcoming, inclusive university community where people can safely study, work and live.
As part of the Campus Support & Security team, you will need to be prepared for a wide variety of situations that can change in an instant. Your responsibilities could include patrolling the busy areas of responsibility, including a large city centre based campus, halls of residences and a remote veterinary teaching campus or talking with a student who is looking for advice or assistance whilst adjusting to the demands of university life and being away from the comforts of home.
This role involves delivering a comprehensive service for everyone who uses our campus. You will have daily contact with the university community, respond to emergencies, investigate incidents, gather intelligence, and provide reassurance. Above all, your presence will help maintain a safe, friendly, and secure environment by being proactive, approachable, visible, and attentive.
Control Room Operations
Working in our control room goes far beyond answering calls. Its about gathering and sharing accurate information so the right decisions can be made, helping to protect people and keep the university community safe.
Campus Support & Security Officers are usually the first point of contact when students, staff, or visitors need urgent help or assistance. Covering the entire campus and our satellite sites, Campus Support & Security Officers handle both emergency and non-emergency calls, monitor alerts through the SafeZone app, oversee CCTV and live car park systems, and continually assess levels of risk and vulnerability. By accurately assessing each incident, they ensure that the most appropriate response is delivered quickly and effectively.
Officers make use of a range of systems to log incidents promptly and precisely, so effective computer and typing skills are essential. Equally important is the ability to remain calm, clear-headed, and professional in a fast-paced and often unpredictable environment.
The Control Room receives a high volume of calls on a daily basis. Each one is treated individually and with sensitivity, recognising that callers may be distressed or vulnerable. In a single shift, an Officer may support a victim of crime on one call and then assist a student struggling with the pressures of university life on the next.
About You
We are looking for an enthusiastic, motivated individual who embraces variety and is willing to meet challenges head-on, including difficult or sensitive situations. High level of communication skills are essential—you\’ll need to build rapport with people from diverse backgrounds, demonstrate diplomacy, and stay calm when under pressure. You must also be able to act decisively and effectively.
A key part of the role is serving as a first responder in safety and welfare incidents, so we value individuals who can remain composed while responding with care, compassion, and professionalism.
Previous experience in a similar role is not essential. What matters most is the right attitude, a commitment to delivering excellent service, and the ability to work as part of a team. We will provide training to help you develop the specific skills required.
Pay And Benefits
- The starting salary for a Daytime Campus Support & Security Officer is £ 25,804 per annum.
- Access to a range of family-friendly policies which go beyond statutory requirements and compare favourably to many organisations. We also have a Good rated on-site childrens nursery.
- All staff members benefit from access to free services via the Employee Assistance Programme, including counselling, legal advice and financial advice.
- Access to on-site sports facilities with competitive membership packages
- Voucher and incentive schemes such as a cycle-to-work and public transport loan scheme as well as a wide range of high street and online discounts.
- Always learning; opportunities to progress, develop and continue your education through courses and training
- A highly competitive pension scheme.
- 26 days annual leave entitlement plus 6 Christmas Closure days
Application Process
All applications must be completed online. You need to complete all the sections of the application as unfortunately, if any parts are unanswered, your application will be declined from the process.
Skills
If selected to attend our interview day you will be sent information that will highlight what you will be expected to do next, with the process including several tasks where you can fully showcase your skills and we can ensure that you are the right fit for our team, these tasks will include:
- Interview
- Role-play scenario
- Written exercise
Commitment to Diversity
The University of Liverpool is committed to enhancing workforce diversity. We actively seek to attract, develop, and retain colleagues with diverse backgrounds and perspectives. We welcome applications from all genders/gender identities, Black, Asian, or Minority Ethnic backgrounds, individuals living with a disability, and members of the LGBTQIA+ community.
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Day Time Campus Support Officer Grade 4 employer: University of Liverpool
Contact Detail:
University of Liverpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Time Campus Support Officer Grade 4
✨Tip Number 1
Get to know the university's culture and values. When you walk into that interview, show us that you understand what makes our community tick. It’s all about being approachable and supportive, just like the role requires!
✨Tip Number 2
Practice your communication skills! You’ll need to build rapport with a diverse range of people, so try role-playing different scenarios with friends or family. This will help you stay calm and professional when it counts.
✨Tip Number 3
Be ready for anything! The role can change in an instant, so think about how you would handle various situations. Show us your problem-solving skills and your ability to act decisively under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Day Time Campus Support Officer Grade 4
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Day Time Campus Support Officer. This will help you tailor your application to highlight your relevant skills and experiences.
Be Yourself: We want to see the real you! When writing your application, let your personality shine through. Share your enthusiasm for the role and how you can contribute to our welcoming university community. Authenticity goes a long way!
Showcase Your Skills: Make sure to highlight your communication skills and ability to handle various situations. We value individuals who can stay calm under pressure, so give examples of how you've done this in the past. Don't forget to mention any relevant experience, even if it's not directly related!
Apply Through Our Website: Remember, all applications need to be completed online. Make sure you fill out every section of the application form—missing parts could lead to your application being declined. So, head over to our website and get started!
How to prepare for a job interview at University of Liverpool
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Campus Support Officer. Familiarise yourself with the key tasks like patrolling, responding to emergencies, and using the control room systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires high-level communication skills, practice how you'll build rapport with diverse individuals. Think of examples from your past where you've successfully communicated in challenging situations. Being able to articulate these experiences will demonstrate your ability to connect with students and staff effectively.
✨Stay Calm Under Pressure
The interview may include role-play scenarios to assess how you handle stressful situations. Prepare by thinking about how you would respond to various emergencies or sensitive situations. Practising staying calm and composed will help you shine during these exercises.
✨Emphasise Your Team Spirit
This position is all about teamwork, so be ready to discuss how you work well with others. Share specific examples of how you've collaborated in previous roles or projects. Highlighting your commitment to delivering excellent service as part of a team will resonate well with the interviewers.