At a Glance
- Tasks: Provide excellent customer service and support to students and visitors at the reception.
- Company: Join a friendly team at the University, dedicated to student satisfaction.
- Benefits: Enjoy 30 days annual leave, discounts, and progressive pay rates.
- Other info: Part-time role with flexible weekend hours and opportunities for growth.
- Why this job: Gain valuable experience in a dynamic environment while helping others.
- Qualifications: Customer service experience and strong IT skills are essential.
The predicted salary is between 24309 - 24309 € per year.
Do you have excellent customer service skills? Are you looking to develop your skills working in a friendly student facing team? If you have experience providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy, diplomacy and patience, this role could be ideal for you.
Join us in the Accommodation Services Team, providing a friendly, helpful and informative reception service to students, staff and external visitors. We are looking to appoint a part‑time Assistant to work weekends and support our existing front‑of‑house team. It is essential that, in addition to excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings.
What you’ll do:- Confidently resolve all initial enquiries from students, staff, residents, and others.
- Provide a friendly, helpful and welcoming service to all visitors at the reception area of the halls, acting as a positive ambassador on behalf of the University and ensuring all communications are handled professionally.
- Act as the central reception point for deliveries, sorting and collecting post, taking and passing on urgent messages.
- Assist with supporting the commercial services team.
- Acquire expertise in accommodation and University policies and procedures relating to students and their stays to answer enquiries accurately.
- Experience working in a busy and demanding front‑facing customer service environment, providing excellent customer care.
- Demonstrated ability to handle difficult and unexpected situations.
- High level of IT skill and familiarity.
We offer a generous annual leave allowance of 30 days per year pro rata (plus an additional 14 bank holiday and concessionary days), progressive pay rates, access to discounts at popular stores, and more.
Closing Date: 25 May 2026
Department: Administrative and Professional Services
Salary: £24,309 pro rata
Position is permanent and part‑time at 10 hours per week.
For informal enquiries and more information about this opportunity, please contact Emma Hogan, Head of Accommodation Services, at EHogan@lincoln.ac.uk.
Accommodation Services Assistant (Part-Time Weekends) (SAS094) in Lincoln employer: University of Lincoln
Join our Accommodation Services Team, where we pride ourselves on fostering a supportive and friendly work environment that values excellent customer service. As a part-time Accommodation Services Assistant, you'll enjoy generous benefits including 30 days of annual leave pro rata, access to discounts at popular stores, and opportunities for personal growth within a vibrant university setting. This role not only allows you to develop your skills in a dynamic team but also positions you as a key ambassador for our university community.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Services Assistant (Part-Time Weekends) (SAS094) in Lincoln
✨Tip Number 1
Get to know the company! Research the Accommodation Services Team and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their friendly, student-facing team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult situations or queries. Role-playing these situations with a friend can help you feel more confident when it comes to showcasing your skills during the interview.
✨Tip Number 3
Be ready to demonstrate your IT skills! Since this role requires good familiarity with technology, brush up on any relevant software or systems you might encounter. Showing that you're tech-savvy can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from enthusiastic candidates. Make sure to highlight your experience in busy customer service environments and how you can contribute to the positive atmosphere at the reception area.
We think you need these skills to ace Accommodation Services Assistant (Part-Time Weekends) (SAS094) in Lincoln
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service skills in your application. We want to see how you've handled tricky situations before and how you can bring that friendly vibe to our team!
Be Specific About Your Experience:When detailing your experience, be specific about your roles in previous jobs. Mention any reception or front-facing roles you've had, as well as your IT skills. This helps us see how you'd fit right into our busy environment.
Keep It Professional Yet Friendly:Your written application should reflect the friendly and professional tone we value at StudySmarter. Use a warm and approachable style while maintaining professionalism to show us you're the right fit for our team.
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at University of Lincoln
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've successfully handled difficult situations or provided excellent service. This will show that you're ready to be a friendly face for students and visitors.
✨Familiarise Yourself with University Policies
Before the interview, take some time to research the university's accommodation policies and procedures. Being knowledgeable about these will help you answer questions confidently and demonstrate your commitment to providing accurate information to students.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you can listen carefully to customers and handle their queries with patience and understanding, which is crucial for this role.
✨Showcase Your IT Skills
Since good IT skills are essential for this position, be prepared to discuss your experience with relevant software or systems. If you have any examples of how you've used technology to improve customer service, make sure to mention those!
