Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to ensure smooth operations in university accommodation and deliver excellent customer service.
- Company: Join the University of Leicester, a century-old institution dedicated to changing lives and communities.
- Benefits: Enjoy a competitive salary, generous leave, pension scheme, and career development opportunities.
- Why this job: Make a real impact on student wellbeing while fostering a vibrant and inclusive community.
- Qualifications: Experience in customer service and team leadership, preferably in hospitality or education settings.
- Other info: Be part of a diverse team committed to equality, diversity, and sustainability.
The predicted salary is between 28800 - 43200 £ per year.
As a Residence Life Duty Manager (Revenue & Admin), you’ll play a vital role in delivering a high-quality student experience across our university-managed accommodation. You’ll lead a team of Team Leaders and Help Desk Operators, ensuring smooth day-to-day operations, excellent customer service, and efficient administrative processes. From managing accommodation contracts and guest bookings to supporting student arrivals and events, your work will directly impact the wellbeing and satisfaction of our diverse student community. You’ll also collaborate with colleagues across Estates and Campus Services to support conferences, commercial bookings, and the delivery of a vibrant residential life programme.
This is a hands-on, people-focused role that requires strong leadership, attention to detail, and a passion for service excellence. You’ll be based across our two main accommodation sites—The City and The Village—where you’ll help maintain a welcoming, safe, and supportive environment for students, guests, and staff alike.
About you
You’ll bring experience in customer service, administration, and team supervision—ideally within a residential, hospitality, or higher education setting. You’ll be confident managing multiple priorities, leading a team, and using systems to support bookings, reporting, and service delivery. Your communication skills will be key, as you’ll liaise with students, staff, and external partners to ensure a seamless experience for all.
You’ll be someone who thrives in a busy, people-facing environment and is committed to creating a positive and inclusive community. If you’re proactive, organised, and passionate about supporting students and delivering operational excellence, we’d love to hear from you.
Additional information
The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change , which includes not only our staff and our current students but also thousands of Leicester graduates around the world.
As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive .
We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.
#J-18808-Ljbffr
Residence Life Duty Manager - Revenue & Admin employer: University of Leicester
Contact Detail:
University of Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residence Life Duty Manager - Revenue & Admin
✨Tip Number 1
Familiarise yourself with the specific needs and challenges of student accommodation. Understanding the unique aspects of managing a residential environment will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience where you successfully managed a team or project. Be ready to provide examples of how you motivated others and handled conflicts.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare to discuss your approach to customer service and how you would enhance the student experience. Think of specific strategies or initiatives you could implement to create a welcoming environment.
We think you need these skills to ace Residence Life Duty Manager - Revenue & Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, and team supervision. Use specific examples from previous roles that demonstrate your leadership skills and ability to manage multiple priorities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating a positive student experience. Mention how your background aligns with the responsibilities of the Residence Life Duty Manager role and your commitment to inclusivity and community support.
Highlight Relevant Skills: Emphasise your communication skills and any experience you have in a residential, hospitality, or higher education setting. Provide examples of how you've successfully liaised with diverse groups to ensure smooth operations.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at University of Leicester
✨Showcase Your Leadership Skills
As a Residence Life Duty Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific challenges you faced and how you overcame them.
✨Demonstrate Customer Service Excellence
This role is all about providing a high-quality student experience. Be ready to share instances where you've gone above and beyond for customers or clients. Emphasise your understanding of the importance of customer service in a residential setting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think about potential scenarios you might face in this role, such as handling complaints or managing multiple priorities, and prepare your responses accordingly.
✨Research the University’s Values
Familiarise yourself with the University of Leicester's values of Inspiring, Impactful, and Inclusive. Be prepared to discuss how your personal values align with theirs and how you can contribute to creating a positive and inclusive community.
