We are seeking a highly organised and professional Student Conduct and Complaints Coordinator to support the effective operation of the University's student conduct and complaints procedures.
This is an excellent opportunity for an experienced administrator to contribute to an important area of the student experience, ensuring that cases are managed efficiently, fairly and in accordance with University regulations and sector requirements. The role involves coordinating casework, supporting formal panels and appeals, managing enquiries from students and staff, and maintaining accurate records and documentation throughout various procedures. The post holder will also contribute to the continual review of these processes, and assist in developing guidance for staff and students in the area.
About you
We are looking for a proactive and customer-focused individual with excellent administrative and organisational skills. You will have experience of managing competing priorities, handling sensitive and confidential information and providing high-quality support within a busy professional environment.
You will have strong written and verbal communication skills and be confident working with a wide range of stakeholders, including students, academic staff and professional services colleagues. An ability to exercise sound judgement, review information critically and communicate procedural information clearly is essential. You will be confident drafting and reviewing formal letters for sending to students or customers, colleagues and external partners.
Experience of working within higher education, or other regulatory or governance environments would be advantageous.
Additional information
Informal enquires are welcome and should be made to Ethan Lang [email protected]
As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.
We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.
Student Conduct and Complaints Coordinator (Maternity Cover) in Leicester employer: University of Leicester
The University of Leicester is an outstanding employer, offering a dynamic and inclusive work environment where staff are valued as integral members of a community dedicated to making a positive impact through education and research. With a strong commitment to employee wellbeing, professional development, and sustainability, the university provides competitive salaries, excellent pension schemes, and generous leave allowances, ensuring that employees thrive both personally and professionally. Joining the University means becoming part of a forward-thinking institution that champions diversity and fosters collaboration across all levels.
