At a Glance
- Tasks: Supervise residence services, provide excellent customer support, and manage minor repairs.
- Company: Join the University of Leeds, providing top-notch accommodation for students.
- Benefits: Generous leave, pension options, gym discounts, and personal development courses.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
- Why this job: Make a difference in student lives while enjoying a flexible work schedule.
- Qualifications: Experience in customer service and a valid driving licence for manual vehicles.
The predicted salary is between 19200 - 19700 £ per year.
Salary: Grade 3 (£22,214 to 23,144 p.a.)
Essential: A full current valid driving licence (for manual vehicles) and recent driving experience with the ability to drive in a safe and appropriate manner.
Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites, both on and off campus. We also provide facilities for meetings and conferences. We are an innovative service with a clear vision to provide some of the country’s best student accommodation.
We are seeking an approachable, customer focused individual to join our team. You will have significant experience of working in a front-line customer service environment, with communication and interpersonal skills, and be able to work on your own initiative with minimal supervision as well as working as part of a wider team. You will provide a high quality front line reception service to our customers, and will have the ability to undertake minor repair and maintenance tasks and site audits. You will supervise the performance of external contractors working at the site in line with our Service Level Agreements.
Residence staff are required to provide a flexible service, working as necessary at Residence locations to meet the needs of the business. You will be based at one of our Residence locations, but should be prepared to work at any of the other Residential Services’ sites as required. The role also involves driving a Residential Services vehicle so you will also need a full current valid driving licence (manual vehicles) and recent driving experience.
The standard shift pattern for this role is 4 days on, 4 days off, 10 hours per shift with a 1 hour unpaid break. The post also requires a Basic Disclosure Check.
What we offer in return:
- Generous annual leave.
- Generous pension scheme options plus life assurance.
- Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
- Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
- Access to on-site childcare, shopping discounts and travel schemes are also available.
And much more!
Residence Service Supervisor (Nights) in Leeds employer: University of Leeds
The University of Leeds is an exceptional employer, offering a vibrant work culture that fosters collaboration between academia and industry. With opportunities for hybrid working, generous holiday allowances, and a robust pension scheme, employees are supported in their professional growth while contributing to meaningful research and innovation initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Residence Service Supervisor (Nights) in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University of Leeds. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University of Leeds before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Residence Service Supervisor (Nights) in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University of Leeds:Your cover letter is your chance to shine! Tell us why you want to work at University of Leeds specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University of Leeds!
How to prepare for a job interview at University of Leeds
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
