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- Tasks: Welcome visitors and assist with event planning on campus.
- Company: Join a supportive academic environment focused on lifelong learning.
- Benefits: 42 days off a year, generous pension, and gym discounts.
- Why this job: Make a difference by supporting under-represented learners in higher education.
- Qualifications: Strong admin skills, IT confidence, and a willingness to learn.
- Other info: Flexible working arrangements and great career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
This role will be based on the university campus. We are also open to discussing flexible working arrangements. The Lifelong Learning Centre is an academic school and a specialist support service working with mature, part‑time, and foundation‑level learners. The Centre's aim is to widen participation from groups that are under‑represented in higher education.
You will provide high quality customer service as part of the front‑desk team by welcoming visitors and responding to enquiries. You will work closely with colleagues to ensure the smooth‑running of the Centre, providing support for general office duties such as booking appointments, maintaining communal areas and assisting with the planning and staffing of events. You will be committed to providing an excellent level of customer service.
You will contribute to maintaining our Customer Service Excellence (CSE) accreditation, be a positive team player and manage your own workload. You will have excellent administrative skills, be a confident user of IT and must demonstrate willingness to learn new skills. You should have strong interpersonal skills and the ability to collaborate with others, as well as being able to work independently and should possess strong organisational skills to manage your workload priorities.
Benefits:
- 26 days holiday plus approx. 16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
- Generous pension scheme plus life assurance – the University contributes 14.5%
- Health and Wellbeing: Discounted staff membership options at The Edge, our state‑of‑the‑art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
- Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
- Access to on‑site childcare, shopping discounts and travel schemes are also available.
- And much more!
Welcome Desk and Events Assistant in Leeds employer: University of Leeds
Contact Detail:
University of Leeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Desk and Events Assistant in Leeds
✨Tip Number 1
Get to know the Lifelong Learning Centre! Research their mission and values, especially their focus on under-represented groups in higher education. This will help you connect with the team during your interview and show that you're genuinely interested in their work.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you provided excellent service or resolved issues. Be ready to share these stories during your interview to demonstrate your commitment to high-quality support.
✨Tip Number 3
Show off your organisational skills! Prepare a few examples of how you've managed your workload effectively in previous roles. This will highlight your ability to juggle tasks like booking appointments and event planning, which are key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at the Lifelong Learning Centre. Good luck!
We think you need these skills to ace Welcome Desk and Events Assistant in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing excellent customer service. We want to see how you’ve gone above and beyond to help others, especially in a front-desk role like this one.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Welcome Desk and Events Assistant role. It shows us you’re genuinely interested.
Be Organised and Clear: When writing your application, keep it organised and clear. Use headings, bullet points, and concise language to make it easy for us to read. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to follow the process step-by-step. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at University of Leeds
✨Know the Centre Inside Out
Before your interview, take some time to research the Lifelong Learning Centre. Understand its mission, the types of learners it supports, and any recent events or initiatives. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since this role is all about providing high-quality customer service, prepare examples from your past experiences where you’ve excelled in this area. Think about specific situations where you went above and beyond for a customer or resolved a challenging issue.
✨Demonstrate Team Spirit
The job requires collaboration with colleagues, so be ready to discuss how you work well in a team. Share stories that highlight your ability to support others, contribute positively to group dynamics, and manage your own workload while helping teammates.
✨Be Ready to Learn
This position values a willingness to learn new skills. Prepare to discuss how you’ve approached learning in the past, whether through formal training or self-directed efforts. Highlight your adaptability and enthusiasm for personal development.
