At a Glance
- Tasks: Deliver top-notch customer service and oversee maintenance tasks for student accommodation.
- Company: Join the University of Leeds, a leader in providing exceptional student living experiences.
- Benefits: Enjoy 42 days off a year, a generous pension, and access to a state-of-the-art gym.
- Other info: Flexible working hours with great career development opportunities.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and a knack for communication and organisation.
Location: Leeds - Main Campus
Contract type: Ongoing
Interview date: Monday 13th July 2026
Overview
Do you know how to go the extra mile for customers? Are you committed to delivering a first class customer experience? Do you have excellent IT and communication skills? Do you have proven organisation skills with the ability to prioritise tasks effectively? Are you a team player with the ability to be self‑motivated when required?
Residential Services provides accommodation for around 8,500 University of Leeds students in self‑catered and catered sites, both on and off campus. We also provide facilities for meetings and conferences. We are an innovative service with a clear vision to provide some of the country’s best student accommodation.
Role Summary
We are seeking an approachable, customer focused individual, with previous experience of front line customer service delivery to join our team. You will provide a high quality front line reception service to our customers, undertake maintenance tasks and site audits as well as supervising the performance of external contractors working at the site. You will have significant experience of working in a front‑line customer service environment, have excellent communication and interpersonal skills, and be able to work on your own initiative with minimal supervision as well as working as part of a wider team. You will also have a good working knowledge of building maintenance and services and will have the ability to carry out minor repair tasks. You will have experience of working in line with Standard Operating Procedures to ensure a consistent delivery of customer service and building maintenance at all locations.
This role will be based on the university campus. Residence staff are required to provide a flexible service, working as necessary at Residence locations to meet the needs of the business. This would normally equate to a 35 hour working week, worked 5 days over 7. Shifts could include 8:00am to 4:00pm, 10:00am to 6:00pm and 12:00pm to 8pm. The post requires a Basic Disclosure Check. This role is not eligible for Skilled Worker visa sponsorship.
What we offer in return
- 26 days holiday plus approx. 16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
- Generous pension scheme options plus life assurance
- Health and Wellbeing: Discounted staff membership options at The Edge, our state‑of‑the‑art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
- Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
- Access to on‑site childcare, shopping discounts and travel schemes are also available.
Contact information
Heidi Turner, Senior Residences Manager
Email: H.Turner2@leeds.ac.uk
Please see details of the University’s Pre‑employment Health Assessment within the Candidate Brief.
£26,707 to £28,778 per annum (Grade 4)
Residential Services Supervisor in Leeds employer: University of Leeds
The University of Leeds is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With generous holiday allowances, access to state-of-the-art facilities, and a commitment to personal development, staff are empowered to thrive in their roles while contributing to a first-class customer experience for students. Located on the main campus, this role provides a unique opportunity to be part of a dedicated team that enhances student life through quality accommodation services.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Services Supervisor in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University of Leeds. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University of Leeds before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Residential Services Supervisor in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University of Leeds:Your cover letter is your chance to shine! Tell us why you want to work at University of Leeds specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University of Leeds!
How to prepare for a job interview at University of Leeds
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
