At a Glance
- Tasks: Manage multiple residences, ensuring high standards and customer satisfaction for students and guests.
- Company: Join the University of Leeds, a vibrant campus community with diverse opportunities.
- Benefits: Enjoy 42 days of holiday, generous pension options, and access to health and wellbeing facilities.
- Other info: Great career growth potential and additional perks like shopping discounts and childcare.
- Why this job: Make a real difference in student life while developing your leadership skills.
- Qualifications: Experience in fast-paced environments and strong team leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Overview
Two full‑time Residence Manager positions (100% FTE, 35 hours per week) will be based on the University of Leeds campus. Residential Services provides accommodation for around 8,500 students in self‑catered and catered sites, and offers facilities for meetings and conferences.
Responsibilities
- Operate multiple residences across the University of Leeds portfolio.
- Maintain high standards and deliver strong customer satisfaction.
- Ensure a positive experience for students, visitors, and conference guests.
- Lead, motivate and develop teams to deliver consistent service performance.
- Manage resources and budgets effectively.
- Drive high standards of customer care and frontline service delivery.
Qualifications
- Highly organised professional with experience in a fast‑paced residential, retail or facilities environment.
- Track record in frontline service delivery, resource and budget management, and delivering high standards of customer care.
- Effective leadership and team development skills.
- Enhanced Disclosure Check.
- First‑time Skilled Worker visa applicants may be eligible for salary concessions (Home Office visa requirements).
Benefits
- 26 days holiday, plus approximately 16 bank holidays and days the University is closed, for a total of 42 days a year.
- Generous pension scheme options and life assurance.
- Health and wellbeing: discounted staff membership at The Edge, the Campus gym, pool, sauna, climbing wall, cycle circuit, and sports halls.
- Personal development: access to courses run by our Organisational Development & Professional Learning team.
- On‑site childcare, shopping discounts and travel schemes available.
- Additional benefits as advertised.
Application Note
For more information on visa requirements please visit www.gov.uk/skilled-worker-visao
Residences Manager in Leeds employer: University of Leeds
The University of Leeds is an exceptional employer, offering a vibrant work culture that fosters collaboration between academia and industry. With opportunities for hybrid working, generous holiday allowances, and a robust pension scheme, employees are supported in their professional growth while contributing to meaningful research and innovation initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Residences Manager in Leeds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like University of Leeds. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to University of Leeds
Don't be shy about reaching out to University of Leeds directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Residences Manager in Leeds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about University of Leeds and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at University of Leeds
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
