Portfolio Eligibility Officer in Leeds

Are you looking to join a national network that supports the delivery of health and care research across England? Do you want to play a pivotal role in the delivery of the NIHR RDN’s Portfolio Eligibility Service, ensuring high-quality research is included on the NIHR RDN’s Portfolio? Can you work within a highly motivated and innovative team dedicated to continually improving service delivery and customer experience? Do you have experience in providing excellent customer service? Are you proficient in using information, data, and data management systems?

As a Portfolio Eligibility Officer, you will provide administrative support for the operational delivery of the Portfolio Eligibility Service. This service assesses research studies in accordance with the Department of Health and Social Care Eligibility policy to determine their eligibility for inclusion on the NIHR RDN Portfolio and to subsequently receive planning and delivery support from the RDN. This involves providing the administrative functions for receiving and processing study applications, communicating decisions to study teams, and regularly liaising with external customers and stakeholders.

• Provide administrative support for the operational delivery of the Portfolio Eligibility Service.
• Process study applications, communicate decisions to study teams, and liaise with external customers and stakeholders.
• Contribute to monitoring and continuous improvement of the Eligibility Service’s performance by collecting, collating, and presenting information in written and presentational reports.
• Collaborate with colleagues within the RDNCC and the wider RDN; liaise with other stakeholders as required.
• Provide mutual support to colleagues and be positive and flexible in approaches to work and organisational change.

• Experience in providing excellent customer service.
• Proficiency in using information, data, and data management systems, with the ability to collect, collate, and present information clearly and concisely in written and presentational reports.

This role will be based in the RDNCC office on Queen Street, Leeds. We work in a hybrid way with an expectation that all RDNCC staff spend at least 40% of their time in the office. We are also open to discussing other flexible working arrangements.

• Salary: £29,588 to £33,002 p.a.
• 26 days holiday plus approx. 16 Bank Holidays (total about 42 days a year).
• Health and Wellbeing: Discounted staff membership options at The Edge (campus gym with pool, sauna, climbing wall, cycle circuit, and sports halls).
• Personal Development: Access to courses run by the Organisational Development & Professional Learning team.
• All Faculty of Medicine and Health staff are entitled to ten days staff development per year (pro rata).
• Access to on-site childcare, shopping discounts and travel schemes.

If you are looking for a role that will provide you with an exciting opportunity to play a key role in ensuring high-quality research is delivered across the health and care landscape and to work alongside enthusiastic and supportive colleagues, apply today.

To explore the post further or for any queries you may have, please contact: Lynsey Evison, Portfolio Eligibility Manager.

As part of the RDNCC’s commitment to inclusion and equity of opportunity, our shortlisting stage is undertaken with names removed from job applications. Please do not include identifiable information in uploaded documents, file names or free text fields (e.g., names, photos, contact details) other than those specifically requested in the personal details section of the application form.