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- Tasks: Lead the Problem Management process and drive ITIL change for a leading university.
- Company: A prestigious UK university with a focus on innovation and improvement.
- Benefits: Flexible working arrangements and a competitive salary between £45,585 and £54,395.
- Why this job: Make a real impact on IT solutions that align with strategic goals.
- Qualifications: Strong communication skills and experience in IT Service Management.
- Other info: Enjoy a hybrid work model while contributing to a dynamic educational environment.
The predicted salary is between 45585 - 54395 £ per year.
A leading university in the UK is seeking an ITSM Process Lead to implement and manage the Problem Management process. This role offers flexible working arrangements and a competitive salary between £45,585 and £54,395 depending on experience.
The successful candidate will engage with various stakeholders to ensure the University’s IT solutions align with its strategic goals. This position is based on campus with options for hybrid work. Excellent communication and IT Service Management skills are essential.
Hybrid ITSM Problem Lead: Drive ITIL Change & Improvement in Leeds employer: University of Leeds
Contact Detail:
University of Leeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid ITSM Problem Lead: Drive ITIL Change & Improvement in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at the university or in similar roles on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL principles and the Problem Management process. We want to show that we’re not just familiar with the concepts, but that we can apply them effectively in real-world scenarios.
✨Tip Number 3
Practice your communication skills! Since this role involves engaging with various stakeholders, we should be ready to demonstrate our ability to convey complex ideas clearly and concisely during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that we’re serious about joining the team at the university.
We think you need these skills to ace Hybrid ITSM Problem Lead: Drive ITIL Change & Improvement in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the ITSM Process Lead role. Highlight your ITIL knowledge and any relevant achievements in problem management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about driving ITIL change and improvement, and how your background makes you the perfect fit for us at the university.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application showcases your ability to engage with stakeholders. Use clear and concise language to demonstrate your communication prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at University of Leeds
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around the Problem Management process. Be ready to discuss how you've implemented ITIL changes in the past and how they improved service delivery.
✨Engage with Stakeholders
Prepare examples of how you've successfully engaged with various stakeholders in previous roles. Think about how you can demonstrate your ability to align IT solutions with strategic goals, as this will be key for the university.
✨Showcase Your Communication Skills
Since excellent communication is essential for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your responses and ensure you come across as confident and articulate.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare by thinking through potential challenges you might face in the role and how you would address them, particularly in a hybrid working environment.
