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- Tasks: Lead the Problem Management process and collaborate with IT stakeholders.
- Company: Join the University of Leeds, a top global university with a diverse community.
- Benefits: Enjoy 42 days of holiday, gym discounts, and personal development opportunities.
- Why this job: Be part of a dynamic team driving impactful IT solutions in a supportive environment.
- Qualifications: Experience in IT Service Management and strong communication skills are essential.
- Other info: Flexible working arrangements available, with a hybrid role based on campus.
The predicted salary is between 36000 - 60000 £ per year.
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Interview expected to be held 12th July
This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.
Are you an enthusiastic and skilled IT professional with experience of delivering organisational wide change programmes? Do you have excellent communication and influencing skills? Can you lead and collaborate with colleagues at all levels to deliver exceptional IT solutions?
As the ITSM Process Lead – Problem Management, you will be accountable for the implementation and management of the end-to-end Problem Management process.
The University of Leeds is one of the top 135 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.
You will be accountable for the execution of the Problem Management process, engaging with a wide range of stakeholders in IT – implementing and managing an effective Problem Management process. Playing a pivotal role in ensuring IT delivers on the University’s strategic aims and objectives and supporting the IT Leadership team with the implementation of continual improvement.
To be successful you will utilise your skills as an IT Professional, and your excellent understanding of IT Service Management and its underlying functions. You will be proficient in prioritising competing challenges in a complex environment.
What we offer in return
- 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – that’s 42 days a year!
- Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
- Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
- Access to on-site childcare, shopping discounts and travel schemes are also available.
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ITSM Process Lead - Problem employer: University of Leeds
Contact Detail:
University of Leeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Process Lead - Problem
✨Tip Number 1
Familiarise yourself with the IT Service Management (ITSM) framework, particularly focusing on Problem Management. Understanding the nuances of this process will help you articulate your experience and how it aligns with the role during discussions.
✨Tip Number 2
Prepare to discuss specific examples of how you've led change programmes in previous roles. Highlight your communication and influencing skills, as these are crucial for engaging with stakeholders at all levels.
✨Tip Number 3
Research the University of Leeds and its strategic aims. Being able to connect your experience in ITSM with their objectives will demonstrate your genuine interest in the role and the institution.
✨Tip Number 4
Network with current or former employees of the University of Leeds, especially those in IT roles. They can provide insights into the culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace ITSM Process Lead - Problem
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the ITSM Process Lead - Problem Management position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in delivering organisational change programmes and your understanding of IT Service Management. Use specific examples to demonstrate your skills in problem management and stakeholder engagement.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the University of Leeds. Mention how your skills and experiences make you a perfect fit for the position and how you can contribute to the university's strategic aims.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at University of Leeds
✨Understand the Problem Management Process
Make sure you have a solid grasp of the end-to-end Problem Management process. Be prepared to discuss how you've implemented similar processes in the past and the impact they had on the organisation.
✨Showcase Your Communication Skills
Since this role requires excellent communication and influencing skills, think of examples where you've successfully collaborated with colleagues at various levels. Highlight your ability to convey complex IT concepts in an understandable way.
✨Demonstrate Your Change Management Experience
Be ready to talk about your experience in delivering organisational-wide change programmes. Share specific instances where you led initiatives that improved IT service delivery or resolved significant issues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in a complex environment. Practice articulating your thought process and decision-making strategies when faced with competing challenges.
