At a Glance
- Tasks: Engage with customers and provide top-notch support in our welcoming libraries.
- Company: Join the University of Leeds Libraries, a vibrant community focused on excellence.
- Benefits: Enjoy 42 days off a year, a generous pension, and health perks.
- Other info: Dynamic team environment with opportunities for personal development.
- Why this job: Make a difference by helping students and staff maximise their library experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 € per year.
You'll have experience of working in a customer facing role with the ability to engage positively and proactively with customers. You'll also have excellent communication and interpersonal skills, be able to work well with others, and have great attention to detail.
You will be working as part of a team providing high-quality front-line support to the University's staff and students, and to external customers across our libraries as required. Main duties include ensuring our Libraries are welcoming spaces for visitors as well as answering enquiries and assisting our customers in getting the most out of our spaces and services.
You will be allocated to a particular Library as your base site. You will from time to time be required to work across other campus library sites to provide cover for Service points in line with operational needs.
Benefits:
- 26 days holiday plus approx. 16 Bank Holidays/days that the University is closed by custom (including Christmas) - That's 42 days a year!
- Generous pension scheme options plus life assurance
- Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
- Personal Development: Access to courses run by our Organisational Development
Customer Services Assistant employer: University of Leeds
The University of Leeds Libraries is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With generous holiday allowances, access to state-of-the-art facilities, and a commitment to personal growth through various training opportunities, you will thrive in an environment that values collaboration and customer engagement. Join us in creating welcoming spaces for our diverse community while enjoying the unique advantages of working within a prestigious academic institution.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Get to know the University of Leeds Libraries! Familiarise yourself with their values and culture. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers, try role-playing different scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your attention to detail! Bring examples of how you've successfully managed customer enquiries or created welcoming spaces in previous roles. This will demonstrate your ability to provide high-quality support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at the University of Leeds Libraries.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer-facing roles. We want to see how you've engaged positively with customers in the past, so share specific examples that showcase your communication and interpersonal skills.
Be Detail-Oriented:Attention to detail is key for this role. When writing your application, double-check for any typos or errors. We appreciate a polished application that reflects your ability to pay attention to the little things!
Team Player Vibes:Since you'll be working as part of a team, let us know about your collaborative experiences. Share stories that demonstrate how you work well with others and contribute to a positive team environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at University of Leeds
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to share examples of how you've positively engaged with customers in previous roles. This will show that you understand the importance of creating welcoming spaces and providing high-quality support.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you successfully resolved customer queries or worked collaboratively with a team. This will demonstrate your interpersonal skills effectively.
✨Highlight Your Attention to Detail
Prepare to discuss specific instances where your attention to detail made a difference in your work. Whether it was ensuring accurate information was provided to customers or maintaining a tidy environment, these examples will help illustrate your fit for the role.
✨Be Flexible and Adaptable
Since the role may require you to work across different library sites, be ready to talk about your adaptability. Share experiences where you successfully adjusted to new environments or took on varied responsibilities. This will show that you're ready to meet operational needs with a positive attitude.
