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- Tasks: Support health research by assessing study eligibility and providing administrative support.
- Company: Join a national network dedicated to improving health and care research across England.
- Benefits: Flexible working arrangements, hybrid environment, and opportunities for professional growth.
- Why this job: Make a real impact in health research while working with a motivated and innovative team.
- Qualifications: Customer service experience and proficiency in data management systems required.
- Other info: Dynamic role with opportunities for collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking to join a national network that supports the delivery of health and care research across England? Do you want to play a pivotal role in the delivery of the NIHR RDN’s Portfolio Eligibility Service, ensuring high-quality research is included on the NIHR RDN’s Portfolio? Can you work within a highly motivated and innovative team dedicated to continually improving service delivery and customer experience?
Responsibilities:
- Provide administrative support for the operational delivery of the Portfolio Eligibility Service. This service assesses research studies in accordance with the Department of Health and Social Care Eligibility policy to determine their eligibility for inclusion on the NIHR RDN Portfolio and to subsequently receive planning and delivery support from the RDN.
- Perform administrative functions for receiving and processing study applications, communicate decisions to study teams, and regularly liaise with external customers and stakeholders.
- Collect, collate, and present information clearly and concisely in written and presentational reports to support the monitoring and continuous improvement of the Eligibility Service's performance.
- Collaborate with colleagues within both the RDNCC and wider RDN, and liaise with other stakeholders as required.
- Provide mutual support to colleagues and be positive and flexible in approach to work and organisational change.
Qualifications and Skills:
- Experience in providing excellent customer service.
- Proficiency in using information, data, and data management systems.
- Ability to collect, collate, and present information clearly and concisely in written and presentational reports.
- Ability to support monitoring and continuous improvement of service performance.
Location and Working Arrangements:
This role will be based in the RDNCC office on Queen Street, Leeds. Hybrid working is supported with an expectation that at least 40% of time is spent in the office; other flexible arrangements can be discussed.
Portfolio Eligibility Officer in Leeds employer: University Of Leeds (Medicine)
Contact Detail:
University Of Leeds (Medicine) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portfolio Eligibility Officer in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the health and care research field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the NIHR RDN and its Portfolio Eligibility Service. Show us that you understand their mission and how your skills can contribute to improving service delivery and customer experience.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with external customers and stakeholders, being able to present information clearly is key. Try mock interviews with friends or use online resources to sharpen your presentation skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Portfolio Eligibility Officer in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Portfolio Eligibility Officer. We want to see how you can contribute to our mission, so don’t hold back on showcasing your relevant experience!
Show Off Your Customer Service Skills: Since excellent customer service is key for this role, share specific examples of how you've provided top-notch support in the past. We love hearing about your successes and how you’ve made a difference for others!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured information that’s easy to read, especially when it comes to presenting data or reports. Make it easy for us to see your strengths!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward – just follow the prompts!
How to prepare for a job interview at University Of Leeds (Medicine)
✨Know Your Stuff
Make sure you understand the NIHR RDN’s Portfolio Eligibility Service and its role in health and care research. Familiarise yourself with the Department of Health and Social Care Eligibility policy, as this will be crucial in demonstrating your knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or improved customer satisfaction, as this will highlight your ability to support external customers and stakeholders effectively.
✨Data Management Proficiency
Brush up on your data management skills. Be ready to discuss specific systems you've used and how you've collected, collated, and presented information in reports. This will show that you're capable of handling the administrative functions required for the role.
✨Emphasise Team Collaboration
Since this role involves working closely with colleagues and stakeholders, think of examples that demonstrate your ability to collaborate and support others. Highlight any experience you have in a team setting, especially in a hybrid work environment, to show you're adaptable and flexible.
