At a Glance
- Tasks: Manage complex cases and ensure fair outcomes for student appeals and complaints.
- Company: The University of Kent, a leading institution focused on student experience.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a dynamic team dedicated to upholding student rights and experiences.
- Why this job: Make a real difference in students' lives while ensuring compliance and fairness.
- Qualifications: Experience in handling appeals and complaints with strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
The University of Kent is seeking a Senior Appeals, Conduct and Complaints Officer to manage a high‑complexity caseload, supervise colleagues, and ensure fair, policy‑compliant outcomes. The role balances sensitivity to student experience with regulatory compliance and requires clear, tactful communication.
You will investigate complex matters, advise on best practices, and prepare detailed reports while supporting stakeholders across the university in handling appeals, complaints and conduct.
Lead Investigator – Appeals, Conduct & Complaints in Canterbury employer: University of Kent
The University of Kent is an exceptional employer, offering a dynamic and supportive work environment for those passionate about pharmacy education. With a strong emphasis on professional development, generous leave, and an attractive pension scheme, employees are encouraged to thrive both personally and professionally. Located in Medway, the university fosters a collaborative culture that values innovation and research, making it an ideal place for educators looking to make a meaningful impact in their field.
