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- Tasks: Provide first-line IT support and coordinate Estates requests for staff and students.
- Company: Join the University of Hull, a diverse and inclusive institution committed to innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact while developing your tech skills in a supportive environment.
- Qualifications: Experience in customer-facing IT support and strong communication skills are essential.
- Other info: We encourage applications from underrepresented groups to foster diversity.
The predicted salary is between 36000 - 60000 £ per year.
Service Desk Analyst Reference: UOH-TA- Campus: Hull Faculty/Area: Infrastructure Services School/Department: ICT Operations Subject Group/Team: Service Desk Salary: £, to £, Post Type: Full Time Closing Date: Friday August
At the University of Hull, we recognize that diversity fosters creativity and innovation. We are committed to equality of opportunity, fairness, and inclusivity, and we encourage applications from candidates who are underrepresented in our workplace, including those from global majority backgrounds, individuals with disabilities, LGBTQI+ people, and women, especially for our Grade and roles.
We reserve the right to close the application process early if we receive a satisfactory number of applications.
Are you a tech-savvy problem solver with a passion for helping others and a knack for ensuring smooth operations? We are seeking a dynamic Service Desk Analyst to join our team—someone comfortable resolving IT issues as well as coordinating Estates and Facilities requests.
This hybrid role combines technical support with operational coordination, offering variety, responsibility, and the opportunity to make a meaningful impact at the University of Hull.
Key Responsibilities:
- Act as the first point of contact for IT and Estates enquiries from staff, students, and visitors.
- Provide first-line technical support to staff and students via the walk-up desk or ITSM – ServiceNow.
- Troubleshoot hardware, software, and network issues.
- Escalate complex issues when necessary.
- Assist with user account management, device setups, and software installations.
- Log and track maintenance requests.
- Liaise with contractors and internal teams to ensure timely resolution.
- Identify opportunities to improve service processes and customer experience.
What we are looking for:
- Previous experience in a customer-facing IT support role.
- Excellent communication and interpersonal skills.
- An initiative-taking, can-do attitude with the ability to multi-task.
- Understanding of ITIL.
- Basic understanding of Estates and Facilities operations is desirable, but training will be provided.
- Strong problem-solving abilities and attention to detail.
If you want to be part of a team that delivers excellence and makes a difference to our customers, then this role could be for you.
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Service Desk Analyst employer: University of Hull
Contact Detail:
University of Hull Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles, as this role values an understanding of IT service management. Consider taking a quick online course or reading up on ITIL best practices to demonstrate your commitment and knowledge during the interview.
✨Tip Number 2
Brush up on your problem-solving skills by practising common IT troubleshooting scenarios. Being able to articulate your thought process in resolving issues will impress the interviewers and show that you can think on your feet.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully handled customer inquiries or technical issues. Highlighting your communication skills and ability to work under pressure will be key in showcasing your fit for this role.
✨Tip Number 4
Research the University of Hull and its ICT Operations team. Understanding their values and recent projects can help you tailor your responses and show genuine interest in contributing to their mission during the interview.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing IT support roles. Emphasise your problem-solving skills and any familiarity with ITIL or Estates and Facilities operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your technical skills. Mention specific examples of how you've successfully resolved IT issues in the past.
Highlight Soft Skills: In your application, emphasise your excellent communication and interpersonal skills. Provide examples of how you've effectively interacted with customers or team members in previous roles.
Show Enthusiasm for Diversity: Since the University of Hull values diversity, express your commitment to inclusivity in your application. Mention any experiences or perspectives that align with their commitment to equality of opportunity.
How to prepare for a job interview at University of Hull
✨Showcase Your Customer Service Skills
As a Service Desk Analyst, you'll be the first point of contact for IT enquiries. Be prepared to share examples of how you've successfully handled customer interactions in the past, demonstrating your communication and interpersonal skills.
✨Demonstrate Technical Knowledge
Brush up on your technical skills related to hardware, software, and network troubleshooting. Be ready to discuss specific issues you've resolved and the tools you used, as this will show your capability in providing first-line support.
✨Highlight Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think on your feet to resolve issues. Employers are looking for candidates who can demonstrate strong problem-solving abilities and attention to detail, so have a few examples ready.
✨Express Your Initiative and Adaptability
This role requires a can-do attitude and the ability to multi-task. Share instances where you've taken the initiative to improve processes or adapt to changing situations, as this will align with the university's values of creativity and innovation.
