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- Tasks: Provide front-line support and resolve technical queries for students and staff.
- Company: Join a supportive and inclusive community at Herts University.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and professional development opportunities.
- Why this job: Make a real difference by helping others with their tech needs in a dynamic environment.
- Qualifications: Experience in customer service and technical support is essential.
- Other info: Great career growth potential and a chance to work with diverse technology.
The predicted salary is between 29000 - 35000 ÂŁ per year.
FTE: 1.0 FTE, 37 Hours per week
Duration of Contract: Permanent
Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year
Location: College Lane and de Havilland Campuses, Hatfield
At Herts we don’t just provide opportunities for our students to flourish, we are also committed to creating a supportive and inclusive community that offers a wide range of flexible benefits with something to suit everyone.
Main duties and responsibilities
Working in the Support team as a front-line specialist you will answer queries across all channels including telephone, face-to-face, the Internet and any other channels and locations as required.
You will be required to utilise technical skills and knowledge to deal with complex enquiries, technical clinics, user support and other University-wide services.
Tasks will include installation and configuration, maintenance and demonstration of computing and digital media hardware and software and associated services for students and staff use in accordance with agreed University standards. The postholder shall provide support for MS Windows, Linux, and Mac operating systems, tablets, smartphones, print management, networked suites of computers, image cloning implementation, file storage and networks.
Skill and experience required
This role requires proven experience of working on front line support within a customer service organisation as well as providing support for the development, operation and delivery of frontline support services. You will have proven skills and experience in setting up, operating and fault diagnosis with a range of user computing and digital media equipment and software, as well as experience of hardware and software installation/maintenance for a range of IT/AV equipment, and a good understanding of the configuration of user software applications and their use across a range of disciplines. Self‑motivation and initiative with a “Can‑Do” approach to resolving problems are essential in this role along with a high standard of communications skills (oral and written), writing clear procedures & instructions, report writing and presentation skills. You must have excellent interpersonal, advocacy and problem‑solving skills with the ability to investigate, gather, collate and analyse information. Strong organisational skills, the ability to prioritise work and to meet deadlines are essential along with the ability to work calmly and systematically in a busy environment as part of a team. Part of this role will require the ability to cope with the physical demands of the work, including moving equipment and being on your feet for much of the day.
Qualifications required
HND/C, Dip HE, Foundation Degree, N/SVQ4 or higher or equivalent expertise and experience
Please view the job description and person specification for a full list of the duties and essential criteria. Click the \’Apply\’ button above.
Please attach a personal statement showing clearly how your skills and experience match the Person Specification.
Internal applicants – please ensure you apply via your employee self service portal.
We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made.
Contact Details/Informal Enquiries: Olivia Mitchell, o.mitchell2@herts.ac.uk or Alan Corbett, a.corbett2@herts.ac.uk
Closing Date
03 November 2025
Interview Date
TBC
ÂŁ33,002 to ÂŁ38,784 pa by annual increments on achieving designated skills and experience, UH6
#J-18808-Ljbffr
Support Specialist employer: University of Hertfordshire
Contact Detail:
University of Hertfordshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Specialist
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Herts and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their supportive community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills in customer service and technical support can shine in this role as a Support Specialist.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share specific examples of how you've tackled complex issues in the past. This will demonstrate your 'Can-Do' attitude and ability to work under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Support Specialist
Some tips for your application 🫡
Tailor Your Personal Statement: Make sure to customise your personal statement to highlight how your skills and experience align with the role of Support Specialist. We want to see how you can bring your unique flair to our team!
Show Off Your Technical Skills: Since this role involves a lot of technical support, don’t shy away from showcasing your experience with MS Windows, Linux, and Mac systems. We love seeing candidates who can demonstrate their hands-on knowledge!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that’s easy to read.
Apply Through Our Website: Remember to apply through our website by clicking the 'Apply' button! It’s the best way for us to receive your application and ensures you’re considered for the role.
How to prepare for a job interview at University of Hertfordshire
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to MS Windows, Linux, and Mac operating systems. Be ready to discuss your experience with hardware and software installation, as well as troubleshooting techniques. This role is all about providing top-notch support, so showing your expertise will definitely impress.
✨Show Off Your Customer Service Skills
Since this position is front-line support, it’s crucial to demonstrate your customer service experience. Prepare examples of how you've handled complex enquiries or resolved issues in a busy environment. Highlight your communication skills and your 'Can-Do' attitude when dealing with customers.
✨Prepare for Practical Scenarios
Expect to face practical scenarios during the interview. Think about common technical problems you might encounter and how you would resolve them. Practising these scenarios can help you articulate your thought process clearly and show that you can think on your feet.
✨Bring Your A-Game with Questions
At the end of the interview, have some thoughtful questions ready. Ask about the team dynamics, the types of challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.