At a Glance
- Tasks: Manage block bookings, events, and group climbing while ensuring excellent customer service.
- Company: Join the bookings and events team at the de Havilland campus in Hatfield, Hertfordshire.
- Benefits: Enjoy 23 days annual leave plus public holidays, increasing to 26 days after four years.
- Other info: This is a 12-month fixed-term contract with a salary range of £25,608 to £30,538 pro rata.
- Why this job: Be part of a dynamic team focused on delivering quality service to advanced booking clients.
- Qualifications: Minimum GCSEs at grade C/4 including Maths and English; A-level/BTEC preferred.
The predicted salary is between 30000 - 32450 £ per year.
FTE: 1.0 (working 37.5 hours per week) (Part time may be considered)
Duration of Contract: 12 months fixed term
Salary: HSV 3 – 5 £25,608 pa (pro rata) to £30,538 pa (pro rata) plus performance related pay
Annual Leave: 23 days (pro rata) plus standard public holidays rising to 26 days (pro rata) after 4 years continuous service
Location: de Havilland campus, Hatfield, Hertfordshire
Main duties and responsibilities:
- Work as part of the bookings and events team to deliver a quality service to advanced booking clients.
- Responsible for a range of administration tasks associated with block bookings, events, conference bookings, and group climbing.
- Liaise with customers, partners, and internal departments to ensure all booking enquiries are dealt with professionally and efficiently.
- Provide a first-class customer experience at all times.
- Demonstrate a Service Excellence mindset by providing a consistent, efficient, high quality, and customer-oriented service.
- Implement agreed operating procedures and standards, ensuring that the customer is at the heart of every decision.
- Responsible for credit control and timely invoicing of clients, ensuring all relevant details are inputted into the bookings CRM system.
Skills and experience required:
- Self-motivated individual with good IT skills.
- Excellent interpersonal and written and verbal communication skills.
- Good understanding of and interest in sports and the industry.
- Ability to juggle multiple tasks and work under pressure.
- Experience of working in a customer service environment and administration.
- Proven ability in administration and office procedures.
- Good knowledge and experience of administration processes is essential.
Qualifications required:
- Minimum of GCSE’s at grade C/4 or above including Maths and English, or equivalent proven experience.
- A-level/BTEC National Diploma or equivalent – preferably in a related area is desirable.
Contact Details:
For an informal discussion about this post please feel free to contact Carla Burkitt, Events, Bookings and Courses Manager by email c.burkitt@herts.ac.uk.
We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.
Closing Date: 05 July 2026
Interview Date: 13 and 14 July 2026
Bookings Administrator in Hatfield employer: University of Hertfordshire
Work at the de Havilland campus in Hatfield, Hertfordshire, where you will be part of a dedicated bookings and events team. Enjoy benefits like performance-related pay and a supportive environment focused on service excellence.
Contact Details:
University of Hertfordshire Recruitment Team
